American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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WORST WARRANTY COMPANY EVER! DO YOUR HOMEWORK BEFORE YOU BUY!
There is no one in the US that you can contact that is accountable for service. Everyone you talk to is in a call center outside of US who reads off of a script that has a pre-determined response, usually in the negative form. No one is willing/able to help expedite or effectively manage a process. I spoke to a manager once after 72 hours (quoted response time of 24 hours) who just told me, "We aren't going to do that" even though it is stated plain as day in the contract verbiage. Only available recourse is Arbitration. I want to sue the shit out of this company for mental and physical anguish!!!!!!
I have been trying to get a claim fully resolved since October 2021 and it is now January 10, 2022. It all started with a 25 year old water heater leaking and no longer providing hot water. I thought it would not be a problem getting it replaced. Well the first contractor they sent out stated I needed an "expansion tank" what that has to do with a leaking water heater that is no longer getting hot, I don't know. Since I did not have an expansion tank to begin with. He also stated I had the water set to high. I told him because it's not getting hot. He readjusted it, the leaking temporarily stopped. A few days later the leaking came back and then it increased I notified American Home... Read More
I had this company years ago and they were great. I signed up recently at our new house and I'm terribly disappointing in their customer service. My garbage disposal went out on 11/9. A technician for AHS came on 11/11. They determined I needed a new disposal. They were going to put in a Moen disposal with poor reviews. I didn't want it. I told them I wanted to put in an Insinkerator 1 HP Esteem. They told me that would be $750. I decided to get it myself and have it installed at a cost of $445. I have been in contact with AHS since mid November trying to get them to give me a cash out payment per their contract. I have had to call over 10 times. I keep getting the run around. They... Read More
Worst of the worst. No way to get ahold of anyone other than tier one agents. They left me without AC in record Las Vegas heat for 28 days and then when I couldn’t take it anymore and paid out of pocket they “reimbursed” me 300 bucks for a $2500 repair. Hold times in excess of 30 minutes on average. Never received callbacks when promised. The contractors they send ask for more money. Nothing good to say about them at all.
This company is beyond terrible. Customer service reps should feel just as guilty about treating people so poorly. My pregnant wife is showering every day at a friends house because we can’t afford a plumber- something AHS said they would fix through their contractors. It’s been hell, with AHS dodging calls, having vendors come out, then saying “no that costs too much we will find another vendor”. Pretty sure they only want to fix less than $200 issues. They’ve for two weeks now been prolonging this repair, refusing to pay me back for service call fees that plumbers have charged ME, and are “hopeful” this is resolved by end of month. It’s the 10th today. DO NOT at all costs work with them.... Read More
My contract # is: 6458407 with AHS that is the worst home warranty with very bad customer service located in Philippine. My central cooling & heating system is down since September. Still is down, American home shield doesn’t care and never offered any help (No hotel vouchers, no Window units, No portable heathers). After 3 months, Technician came back (11-23-2021) with a replacement inside untie, but the unit he brought, did not have Auxiliary heat kit, and was asking me to pay him $1300.00 so he can go buy the part which was missing from the unit. Still tile today (12-07-2021) AHS not only has not fix or replaced my A/C with working unit,(AHS on my contract stated that: we will repair... Read More
11.23, 11.24 & 11.29 of 2021
Hard to get through the automated phone service and hard to understand non American on the other end of the phone. The contractor May air and heating service schedule and reschedule 3x and no show but was paid for work they never did. I took off from work waiting. They hard to get in contact with as well...no return calls/email. They lied and told AHS they came by but what they didnt know...I have cameras around my property. My system is old 2004 and it's not working properly. (Voiding work?) I will be reporting all parties.
This company sucks. My electrical panel burnt up and they just want to fix it instead of replace the whole panel which is outdated and if they fix it they same thing is going to happen. It's crazy I think I talked to the rooster in the background more than the people on the phone which get you no where. The contractors have issues contacting AHS to get even get approved for the job. A week with out electricity and they don't care.
I have read all the comment in the selection box! You guys are tell the truth about this company! I am dropping this company. The customer service that oversea. Suck! I was talking to one to get my water heater fix and I hear a rooster in the bad ground, (smh). And on top of that the contract want me to play $1,800. 00 just to replace a water heater. No Thanks! I bought my on water heater and got me my own plumber. Then I send in the receipt for my refund. They tell me they can only refund me $404.56 back. Which I pay $800. 00 for the water heater and the service to get fix. No Thank You! I don't want your service.
The only good thing I can say about this company is that the contractors contacted me quickly. The coverage is not worth your money. I still paid expensive fees out of pocket to get my repairs completed also one of the companies they recommended tried to lie about the work that needed to be done and I had to get a second opinion which obviously caused delays when I spoke with customer service the guy was had poor customer service and is the reason why I canceled after my first year contract.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
