American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Regardless they say their the best company out there,they are not, when you are their customer then you know it,and I know it, how tricky they are. Very very disappointed at them .If someone from American home sheld wants to contact me regarding this review I am willing to go through the hole thing what happened to me.
Very happy with AHS! My fridge broke - was freezing everything - I called and they offered me appts starting the next day at 8:00. The technician that came out could not have been nicer, was able to diagnose the problems fairly quickly - it was the computer. The part was not in stock. This was a Thursday and late in the day, so they were not sure if they could get it before the weekend but would try. They sent a courier to a neighboring state to get the part so that I would not be without a refrigerator for the weekend. He installed at about 5:00 pm once they got it. I feel they really went above and beyond!! And paid the co-pay instead of $600+!!! Strongly recommend to... Read More
Absolutely the worst Warranty ever. After buying a home the realtors purchased an American Home Shield Warranty. Every contractor that they send out never fixed the problem.They work with AHS and are happy to get their $75 every call. Total waste and very disappointing! Total Scam!
Furnace failed. Pilot light went you and could not be re-lit. Placed a service request on AHS website at 6:30am and was contacted by a local contractor within 1.5 hours. They came out the same day and replace the faulty part. I have very pleased with the service. This is the second claim I have place with AHS and was equally please with the response and results of both.
Lou
Furnace went down on one of the coldest nites this winter, I submitted my service call claim and was contacted the next day and by 2pm a contractor was at our house inspecting and servicing my furnace.
A few hrs later my furnace was up and running. The service contractor was very friendly, and knowledgable and left my house as clean as it was when he started working. A+++
I was very pleased when AHS called later that day to make sure everything went well......I will be recommending AHS to everyone I know.
I had multiple policies with AHS for 4 condos, my experience that if you need an urgent service because of significant leak or lack of hot water then you need find another alternative, because the company that they are contracting with never call or return calls.
Also I had to call the AHS three times and the contractor to correct the information in my file about due payment that I paid at the time service, it is been 4 months and I am still getting letters from the AHS to pay the service fees that I paid in 12/2016!
other experiences were good because it was not urgent and during working hours
I am one of happy person to have AHS as my insurance, we did insure 3 property with them and I ask friends to do the same.
Thank you AHS
Fatima
HVAC work during the cold, over the winter. Slow to respond, difficult to get on the telephone, company never returned to repair the item and we had to get an outside company to make the repair and then fight with AHS to get our repair costs reimbursed. Seriously considering not renewing.
Contacted company regarding a needed repair; never heard from anyone after three days. Called back to get the name of the company (you'd think that they would check these companies/contractors out since they're using them), and proceeded to contact the company directly. They could not have anyone out for another week! What the hell is that suppose to mean for me? Contacted American and they're response, '..there was nothing they could do.' Needless to say (1st, and last call to American), this and an incident experienced with a neighbor of mine (the technician sent to her home robbed her of jewelry and prescription drugs; nothing done by the company used by American, nor by American... Read More
Overall, AHS has been excellent - until the last request. It took a week to get service - three calls to AHS, no response from provider and after visit, provider promised to call and follow up with other necessary service to solve the problem and did not follow through. He simply did not have the part. So...overall excellent - would have been five stars. The last poor service lost AHS a star. Hope that the next service will be a better experience.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
