American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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AHS was very courteous and prompt when I initiated the claim.
Vendor chosen was both professional & timely
I've been with AHS for 15 years. My initial experience was exceptional. Recently, it seems some of the contractors lack professionalism. Not sure of the vetting process or qualifications requirements, improvement is needed.
The technician who worked on my refrigerator. I can't compliment him highly enough. He spent 4+ hrs working on the refrigerator. He was courteous and diligent. It works better now than at any time before. Bravo..
I submitted a request for repair of a duct on my HVAC unit. I contacted the company which sent a technician on 19 July 2020. The technician came out and looked at the duct. The HVAC tape that had been placed on the duct would not hold and was informed that I needed to replace the duct or the issue would arise again and I had to pay $175 to replace the duct. I paid the required amount and they replaced the duct on 21 July 2020. After the work was completed I reviewed my contract and saw that duct replacement was covered. I contacted American Home Shield and inquired about the reason i had paid out of pocket for the duct replacement. They that they had not received a diagnostic... Read More
My friend is a realtor. She insisted that I get AHS. I resisted. Then decided I should listen to her. I have never been disappointed with the service people sent to my home, the speed Of getting a repair person here. Replacement when needed was easy. I have recommend AHS to my children. Keep up the good work. I rely on AHS to get me honest and reliable help.
My most recent repair experience was excellent. American Hold Shield has a great system of staying in touch. I felt that from the point of claim submission until after completion they were tracking that our issue was being addressed. In such uncertain times such consistency is valuable!
My refrigerator is working like new. Thank you for your service. Pleased.
I have been a customer of American Home Shield for the past 5 years. I have used their service 4 times( 3 for plumbing issues and 1 for HVAC) They have awesome and qualified service providers. The first 3 times I notified AHS for help on service, I actually spoke to someone. This past time, which was 3 days ago, I was on hold for over an hour. I did go online and was successful in getting a response. I was able to contact the provider they selected for me. I got a appointment for 2 days later. The plumbing technician that came out was very professional and knowledgeable. I was very pleased.
As a long time customer for AHS (over a decade), overall the + have outweighed the -.
However I recently submitted a service request for a pump on our pool and it was denied. The problem for me is that AHS replaced the same pump in 2012 and now will not perform the repair. When I appealed with the local pool repair company they could not explain why request denied and really did not know how to file a formal complaint with AHS.
My experience with speaking directly with AHS has not been that great and do not appreciate my denied request is dumped back on me to investigate/fight. AHS needs to rework their approach to customer service.
We've used home shield A LOT now. We call, it's covered, it gets repaired. Seriously, from A/C issues to garbage disposale stuff, it's been worry free. A dish washer replacement at one point. I don't konw how people sleep at night without a home warranty like AHS. I sleep really well! Thanks AHS!
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
