American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Selected AHS for home warranty on new to us home. House inspection can only check so much. AHS filled the gap in inspections. Sure enough AC heat pump could not be adequately tested during purchase and operated poorly the first hot day. Contacted AHS and they quickly had someone come out. Cost was a fraction of repair would have been. Well worth the purchase.
My kitchen exhaust fan stopped working. I put in a claim with AGS. They very quickly assigned a local repair company, who were prompt in coming to check the fan.
The appliance repair company determined that the fan could not be repaired and that AHS would arrange for a new replacement fan.
Instead of doing this, AHS closed the repair claim. I have not been able to reach them to try to get this resolved despite several attempts.
I also had a repair needed on the stove which they closed without action.
VERY DISAPPOINTED IN AHS
I have been an American Home Shield customer for several years. I normally am pleased with their service. This past week, I had an issue with my newly installed A/C unit. I called the company that had installed it and they sent a service tech out the very same day after I explained that my daughter is 9 months pregnant and that it was very hot in the house. They came out and realized that the problem was not in the A/C unit itself, but in the power switch that the unit was attached to. They said they could replace the switch right then and there. I thought about contacting AHS for a electrician to come out and take care of it, but knew that it would be a couple of days before they... Read More
NEVER EVER EVER AGREE TO PAY THE SERVICE FEE AHEAD IF TIME. YOU WILL DEFINITELY REGRET IT I PROMISE YOU IF YOU CANCEL YOUR SERVICE CALL THEY WONT REFUND THE FEE. YOU CAN DISPUTE IT WITH YOUR CREDIT CARD COMPANY AND EVEN AFTER YOU WAIT THREE HOURS ON THE PHONE THERE ISNT ACTUALLY A TRAINED HUMAN TO FIX YOUR ACCOUNT BUT THEY WILL CONTINUE TO SEND OUT DELINQUENT EMAILS THIRTY SIXTY DAYS LATER SO PLEASE ONLY PAY AT THE TIME OF SERVICE BECAUSE AS WE UNFORTUNATELY KNOW ONLY TOO WELL THAT MAY NOT HAPPEN FOR MANY FAYS AFTER YOU ACTUALLY REQUESTED SERVICE
0 stars can’t fix anything or when it comes time to replace they don’t do it
Best Company ever. Have continuously provided excellent service by professional, courteous and competent service companies. I recommend AHS to all my friends and family members. My daughter's a realtor and she's recommending AHS to all homeowners.
HORRENDOUS SERVICE. NO WAY TO EMAIL THEM; THEY PUT YOU ON HOLD FOR HOURS AT A TIME.
I have never been disappointed with the response and customer service I have received from AHS. They use quality contractors and will make sure your issue is resolved and you are satisfied . I highly recommend this company to anyone looking for a home warranty.
We switched to American Home Shield recently because of far too many bad experiences with Select Home Warranty. We were not expecting to use American Home Shield so soon but they certainly came to the rescue when a recent storm knocked out our Air Conditioning unit. Within a minute of placing a request online we had confirmation of a company and technician. In less than 5 days we had a completely new Air Conditioning system installed. You just can't beat service like that. Fast, easy, and extremely professional. I'm glad I made the switch to American Home Shield - Simply the Best!
We were very disappointed with home shield warranty. We had it on our house, as well as our rent house. We had a different home warranty before home shield. Found out after they took money out of our account for about 8 months that they didn't have venders in our location. That was the first question we asked home shield. If they had companies in our area, that we didn't want to pay out money to them, then pay for repair also. They assured us they did. All lies. We paid one of their vendors twice because they didn't have the means to check our ductwork from heat & air. We ask for them to send someone different, since they didn't have a camera to check it. They wouldn't do it. So... Read More
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
