American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
Called for refrigerator repair. Technician came the next day but didn’t have the part to fix my appliance. Technician returned my call 10 days later saying I would need to wait an additional 4 days for service. Called AHS for a refund to my service fee paid and they refused. This company is trash and does not care about their clients.
We paid a premium for many years like 15 or 20 to this company and because we used the policy when covered items quit working or broke, they increased our policy premium to double what it was and just arbitrarily cancelled our policy without as much as a phone call. They never paid out for the same quality of the covered item so we were left to upgrade and paying the difference or have cheaper equipment installed. Very bad customer service
My first service call was for my dishwasher. The breakdown happened over the holidays so the service call took a little time. However, once the technician came out and determined the dishwasher was unable to be repaired the process with AHS was swift and painless. We were given plenty of high quality options to choose from at no cost plus options to "upgrade" for an additional cost. AHS was unable to find an installation technician in our area so they promptly cut us a check to cover the cost of installation and disposal. Great first experience.
If I could leave them 0 stars, I would. They sent locksmith out to rekey my front door 2 months ago. Of course they charged me the copay before locksmith arrived. He couldn't rekey door due to age of lock. He left and I haven't heard from them since, even though I've called locksmith and AHS several times. AHS was going to "escalate" it to their contract management dept. a month and two calls ago. Still no response. I disputed the $75 copay on my credit card, due to their lack of response. Job is marked as "Complete" on my AHS Dashboard and because credit card credited AHS's charge on my account, they now say I owe them $75. Fix the problem and I'll gladly pay the co-pay. They... Read More
We have had American Home Shield protection for about 10 years. The associates who take the information about our issue(s) are always pleasant, knowledgeable, and so easy to work with. They always set up timely service with one of their contractors. Having American Home Shield has been a huge stress reliever. Every home owner needs to have the protection of the Shield.
Horrible horrible company - do you know when you call in that you don't even speak to someone in the USA? Phillipines - Trinidad are the 2 spots I've spoken to just today - with a name like American Home Shield and them raising my monthly fee each and every year I was really hoping that my money was being spent employing Americans. I called 11 days ago - it took the service company 4 days just to call me then another 2 to show up - the repair man apparently thought it was a much bigger job than he wanted to tackle and left. Said he had to order parts. That was 5 days ago. Never heard from them again. Meanwhile - no dryer - no oven. This company is large enough for them to have know this... Read More
Technical person was very good and helpful. He showed me what to do next time before I call you. I was very impressed. Thanks
they never take care of your problem!
you waste your time on the phone and dealing with non professional contractors!
save your money!
I have been with American Home Shield Home Warranty for over 10 years. I have never been disappointed with any of my service calls. Companies that I have used through AHS have been very professional, arriving on time and giving me information regarding my service. I would not live in a home without AHS as part of my home warranty.
RUN away. Worst service people. Many of what they "fixed" broke later. Washer broke, took over a month to get it fixed. Oven broke said someone would come out in three weeks. Wait time can be an hour on the phone. Some of the service people literally google the problem. Be weary of any positive review. Don't use this company ever and save yourself lots of frustration.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
