American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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My gas furnace is broke. AHS sent out technician and he confirmed it was not fixable. They say the wholesale cost of replacing gas unit is 780$. I am reporting them to state for fraud. I do not understand why this site gives such a high rating to a company that scams people.
I have a complaint about my Central Air unit. You have instructed your techs to repair not to replace AC units even if it’s bad.
Worst customer service EVER. This company is set up to profit, which means, they do not pay out, and will look for every excuse not to. Within two years, they "replaced" my evaporator coil twice, and when it broke the third time, again only offered replacement of the part, not to replace the 12 year old unit. Instead, I opted for the cash out of $690, but ha, ya, umm.. of course they every excuse not to pay this. Did I mention that every time they replaced the coil, I had to pay $600 out of pocket for freon, in addition to the $125 service call? Wicked scammers, this company. You are so much better off paying for repairs out of pocket. Save the premiums and bank them to cover repairs the... Read More
I have had them for each home I have bought. They took care of all the needs at each location. This was in AZ, OK
Always great service. When I sold the homes I always included an AHS for one year for the new homeowner as a gift to welcome them to there new home. This keeps the home under AHS going even when I was moving on. It was a great way to start out making new memories for the new owners without worry about what if this happens? Now, what do we do? All they had to do is call the 1-800 number and pay the fee charge that's all the problem taken care of. I have my AHS coverage still today in my home, would not own a home without it.
They have been giving me the run around for about 4 months on obtaining my reimbursement that they approved and every time I call and ask for a manager I am on hold for a minimum of 30 minutes.. They have the worse customer service I have ever seen
Awful customer service. I have been lied too, waiting a long time to get washer machine fixed so I wonder when it comes into affect if they can’t fix it they buy a new one?
Do not sign up for this! They will send the worst contractor out. I payed the fee to have someone come out, and this contractor was so horrible that he came out twice and still didn't fix the problem! I just cancelled the policy and hired someone myself who fixed it the first time!
I had my furnace replaced February 2018 and it was the biggest pain in the ass because they were never open on a weekend to speak with anybody when my furnace was going out finally got replaced but I had to pay 1200 bucks out of pocket and here we sit October 2019 at 9:45 on a Friday night and my furnace isn’t working again, there isn’t anyone I can call to get service out on the weekend under the home warranty, it is cold out here in Iowa and it’s 58 inside my home. #nothappy
The repair timeframes we horrible. On 2 occasions I just called repair and fixed myself (which is what they want). Can’t without air and wash machines for 10plus days
Don't bother with them. Called them about my refrigerator going out and it took 1 week for them to get the repairman out. And the repairman took another to fix it and the repairman told us we were a priority. My wife called the repair company and was told there was no such thing as a priority. We lost hundreds of dollars of food because these people couldn't get off their butt and fix my refrigerator.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
