American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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The contractors they send are the worst. Of the 6 that have bern assigned over the past few years, there is not 1 I would want to use again.
For over 6 weeks, I have been waiting to have a ceiling fan repaired, but no one can reach the electrician who came out to diagnose the problem. AHS refuses to assign another company and refuses to refund my $100 service fee. I will be cancelling my policy. Worst customer service ever. All reps are in foreign countries and very difficult to understand. Would NEVER RECOMMEND.
This website is compensated by AHS, which is the only reason it could have such a high rating. We have called them NUMEROUS times for issues ranging from plumbing, electrical to appliances. For our broken refrigerator, they sent 5 different technicians out to our house before we finally gave up and had to buy a fridge ourselves so that food would stop spoiling. When our dishwasher broke, one of the many technicians who came out finally admitted that if he admits that the dishwasher can't be repaired, then he will be moved down on their call list and lose business, so he admitted that we will not find a technician who will recommend replacement. He did say that there were a lot of... Read More
AHS has proven to be like my previous home warranty which was CHOICE Home Warranty. They cannot find quality companies to take care of claims. Calling customer service gets you a foreigner which speaks broken English and is very scripted with their responses. The cost has increased over the years as would be expected but service has gotten worse. Looking to replace
I don't advise anyone to get this warranty. They will take more than the deductible out of your account and they will not refund you your money back. They took $300 out of my account in May & I've yet to receive my money back into my account. They give you the run the around. I've asked everytime I called to talk to a supervisor. I'm told they are all busy & will call me back. I don't have $ 300 to just give away. I am contacting the BBB because I am not happy with them at all..
Been without my central air for 2 months, still not repaired.
And I have to pay $1000 out of pocket.
My problem was solved within twenty four hours and the professional that came was pleasant and answered all my questions.
Your company has changed from being for the customers to a company that doesn't care their customers and what your contractors do to them. You make excuses for bad contractors that try to rip off your customers and you don't care.
American Home Shield was Great we had a problem with our water heater and they had Plumb Rite come out we were very pleased all around good experience Thank you
I had a dryer issue called American Home Shield right away they set my appointment with a repair technician ! Rick at Rick's appliance came over and repaired my dryer ! It is working great ! David
Great service. Add more companies so wait time won’t be long. Metro is a great company.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
