Choice Home Warranty Review
ConsumersAdvocate.org
10,121 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
10121 Customer Comments & Reviews
Loading Reviews ...
Frankly you exceeded my expectation. I signed up with you about a year ago and haven't had a need to call until this summer when my AC went out. The first contractor assigned to me was rude and unprofessional, I called back in, needless to say it prolonged the service 3 additional days. Issue with AC was eventually resolved and I did not have to pay the service call fee. I thought about cancelling after my initial interaction with the rude contractor however my subsequent experience and the manner in which my issue was resolved prompted me to stick with Choice Home. Thanks for your attention.
First of all, I didn’t get a technician to come out for an air conditioning issue until 4 days later.. in Vegas. Then , they did not show up on that day at all and I had to wait an additional day so that makes it 5 days. This is Las Vegas . There is no way you can make someone in The heat of summer wait for 5 days when you have an AC PROBLEM. It’s not acceptable . If you don’t have enough vendors and reliable ones at that, then you need to seriously fix that first and foremost . It was 112 all week . Do you understand the seriouslyness of this . I have children and I have pets . Then this back and for with the Online claim and auto phone calls. One hand is not talking to the other. I got... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
This is the worst company ever it's a scam and there is no customer service to speak of worst investment I ever made
Poor service, the rep that came out did not complete the job, he was instructed to do 2 bathrooms, he said he had order for only one. Horrible warranty company.. might get someone else after finish with this company
D&S Appliances was sent to fix the washer; but couldn't find the problem. Second company Pyratek Appliance was sent and the technician was able to locate the issue which was the computer. This technician was much more knowledgeable and pleasant than the first technician that was sent to us. I was on hold with CHW twice for over an hour. I don't think that's very good customer service.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Shelley,
We will like to further assist you. Please send your policy and claim number to cblue@choicehomewarranty.com for assistance.
CHW
Choice has been an excellent "choice" for my family. The prices are better than most and service is above average.
I have no problems with Choice Home Warranty. However, the company that you used to fix my AC was terrible. I got my assigned time (between 3-8pm) for repair and called the company and asked if I could be their last appointment for the day since it was the end of the month and I had work to get closed out at work. I got a call on my appointment day at 12:30 telling me they would be at the house in one hour. I asked the tech to please make it later. I suggested 4:30. He said he would check and call me back. No call back by 2:00 so I called the tech. He said 4:30 was fine. I called him at 4:30 as I was at my home waiting for him to make sure he had good directions. He told me that... Read More
For not being local, he was punctual. Also courteous & very knowledgeable.
My air conditioner system stopped working in the heat of Summer in Florida. They were quick to get someone out here. The tech reported that everything was well maintained on our approximately 16 year old system. It needed a new capacitor and defrost control board. The tech reported that it could be because of the age of the system or a power surge. CHW decided to decline the repair because it could've been from a surge. The repair company actually called them to plead my case because the system is so old. They still refused to cover it. Then I spent 1 hour and 10 min on hold before I gave up. Don't waste your money!
I haven't been able to get in contact with a human in the month since my claim has been made. Spent at least hour on hold (twice) before eventually giving up. Takes over a week for them to approve a repair. They requested a second opinion from another technician, so I had to pay the consultation fee twice. My ac has still not been fixed and it's been over a month in the summer. Don't waste your money and go with a different company.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Ms. Summers,
Our consumer advocate will contact you for assistance.
CHW
Top Rated
Our Partner
Spring Offer: Get $50 Off + 1 Month Free
- 24/7 home warranty service
- Offers service contracts
- Nationwide network of 15,000+ pre-screened contractors
- More than 2M homes covered across the US
- Get a quote in 30 seconds
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.