Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10121 Customer Comments & Reviews
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Biggest rip-off company. My heating pump runs constantly when the temperatures drop, it will cut of and come back on during the day when it is not that cold outside. I filed a claim, a tech came out and informed me that the inside Honeywell thermostat is defaulted and they don't make Honeywell thermostats anymore. We just purchased this thermostat and installed it. The tech also said that the thermostat was in the wrong place and should be moved. The thermostat was installed when the house was build 18 years ago and the location was never a problem. The tech never checked the outside unit. After trying to call and e-mailing Choice for three days I finally was able to talk to... Read More
My husband call first, he was told our acct was canceled and have NO coverage as we have a plumbing prob. He called me and told me. I said no as I paid up until March 2018. I got home recalled had a wonderful guy, he said your policy #you gave me is canceled, then he said YOU have 3 accts. Why I have renewed 3 times, so I was assigned 3 different accts. Poor business policy to renewed a client, and give out different policy numbers. So lets see what if I thought I didnt have a policy, I just handled it myself, I would have not used your service and paid for a problem that I am covered for. Now why should I renew my policy with your company if you have wrong info and it... Read More
Completely unable to get through to the "existing claims" support center. Phone transfers to dead air and no one ever picks up (not even any music). "New claims" and sales say they can only transfer me to "existing claims" and can't help me. Unable to get anyone to understand that the "existing claim" line is broken and needs repaired. Transferring me only sends me to a black hole. Finally got someone on the "new claims" line to take my contact information for a manager to call me back. 6 hrs later and the claims center is closed with no call back... Frustrating. Choice used to have good customer support in 2016, but something changed in 2017 and they are terrible now.
I called and was disconnected twice while waiting for an agent to come on line. I dropped on star from the rating because of this inconvenience. After speaking with your agent, I was completely satisfied with the courtesy, patience, knowledge, and competence demonstrated by her. I was given the information and advice I required to make a decision about a repair submission, my current insurance plan, and much more. I am very happy with the service department, once the phone equipment established contact.
When I placed my claim the person I spoke with did not tell me that if my item needed to be replaced, it would not be covered. After 24 hours neither one of my two claims have been picked up. I decided to go with the reimbursement plan in order to speed up the process. The repairman and I waited on the phone for an hour to speak with the authorization department only to be told that the replacement would not be covered. I have paid for your service and should not have to find a repair person myself. That is what I am paying your company to do. This is the first time I have placed a claim and am very sorry that I am stuck with your company until 2023.
Your computer went wrong by selecting a package for a home I'm trying to get rid of. I called in and issue was resolved. And I selected to quote on a new house which we had bought in SC.
Scam - Scam - Scam !! Choice Home Warranty owes our company for six service calls. They have made no attempt to pay, upon numerous telephone conversations they agree that the money is owed but they say that because we have them on credit hold they will not pay. They are real nice to get you to buy, but they do not pay there vendors and go the cheapest route concerning your maintenance. Do not buy this crap you will regret it!!!!!
The service man was on time and very courtesy on my service thank you
CHW was unable to provide a plumber and I found my own. The plumbing company, "Speedy Plumbing" said they would not deal with CHW as there were many lawsuits against them for non payment. When I called the authorization department as instructed to do so via e-mail, I was on hold for approximately 15 minutes. Rep said that the plumbing company would have to call them with the diagnosis and refused to call them to follow-up. I did as instructed and plumber was very hesitant to have any dealings with CHW, but agreed to try. My expense so far has been $145 and still needs further repair. I have heard this complaint from other vendors before, regarding non-payment from CHW.
Excellent service and easy to get a live person on the phone!!!
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.