Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4208 Customer Comments & Reviews
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Worst home warranty. Customer Service is in another country and that language barrier makes a big difference. I've had to contact them more than 20x times via phone, email, and finally escalate it to an actual person in the states to get issue resolved. And I had to provide 3 years of service on my pool system!
I was convinced to buy PLatinum Care home warranty for 3 years a few months back and told my water heater would be covered. Now my water heater leaked all over the basement and Select denied my claim. We are still without hot water 5 days later because the contractor that Select sent to our home still hasn't given us quotes for a water heater replacement!!! Even after multiple calls to them.
Unlike the glowing reviews I give this plan failing grades based upon my experience. I paid in full for the platinum plan. The company touts its service. I find it non existent. I have filed 3 service requests and after months they are still pending. Each time Select cannot find a service provider and instead asked me to find contractors for approval for both service and repairs. No contractor agrees to work under those circumstances. So I am stuck without service. I have wasted hours working to resolve and left requests for help. All to no avail. The service has proved to be an unmitigated disaster.
I trusted select home warranty. I did my research and I know that there are things that aren’t covered and other things that are. I am not a new homeowner, but what select did was absolutely deplorable! They had a technician come out and when he reported the issues with my unit he was told to put Freon in my system. They don’t cover Freon so why would they tell him to add it? Well, he didn’t and told me to call another technician. When I did that, the outside technician came and told me that there was NO Freon leak and NO Freon issue with my unit. This was my diagnosis “ Found upstairs unit not cooling. Indoor blower working. Filter ok. Outdoor condenser has a kickstart and dead 45/5... Read More
Hopeless Warrenty I have ever had in my 20 years of homeowner carrier. They always offer some amount after reviewing the diagnosis report and offer $100-200 amount to fix the issue. Not sure what is the point going to them. They are good to take care small issues, but definitely not worth investing on them for major appliances.
Company is non-responsive to the urgency of requests. Miscommunication with both customer and technicians.
Select Home Warranty ask me to find a AC company to repair my AC unit when they couldn't then refused to honor the repair bill this after we waited for 14 days in the high 90's deg heat in Oklahoma in the middle of June 2022. If there was a Rating below one star then they would get a -5 stars. I am a family in our 80's and I have recently had a heart attact and this they knew it
Please do not buy Select Home Warranty. My washer was 5 years old and unrepairable by technician diagnosis Warranty paid me $ 185 when the cost was $685.
Can not speak to anyone on disputes and all contract-covered items are only covered under unique wording not understood by the buyer. Need a lawyer to understand. I would not recommend SLW to my worst enemy!!!!!!!
Lucas smart is horrible his customer service skills are horrible I just got this service and he wasted no time being an ass whole.
I asked for my policy information and he told me he would get it to me when he had time and I asked for his supervisor information and he told me no I couldn’t have his information I asked to speak with him and he told me no lol I’m actually brought back by his rude demeanor and My policy is still in the 30 day frame and want to cancel my policy and go else where because it’s no way I’m selling to deal with his disrespect.
Don’t go with this company
The customer service is absolutely horrible LUCAS SMART is the worst.
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$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
