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Bay Alarm Medical Alert Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
 
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How is Bay Alarm Medical rated?

Breakdown

4.8/5
Monitoring
4.4/5
Equipment
4.5/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 4.4 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 4.8 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 4.5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 4.5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers

Contact & Additional Information

Homepage URL
https://www.bayalarmmedical.com/
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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R
Roger M
8/7/2017
Very good service, and the system works.

M
Margie s
8/7/2017
After my mother being transported by EMS two times, when there was no need, I contacted Bay Alarm, and told you to call me or one of my two sisters, FIRST. We can be there almost as quick as the ambulance, and assess the situation. I was told to send this request to you in writing, which I did some time ago. Then about two weeks ago, the same thing happened where EMS was called before we were. I was able to get there before they transported her. AGAIN, no need for an ER visit! If this happens again, we will be discontinuing your service.

S
Sam C
8/7/2017
Bay Alarm turned out to be a great choice. They are there when you need them and have shown themselves to be aware of any irregularities and problems with phone system problems. their respose in all cases have been immediate.

Jan M
8/7/2017
I canceled my account - in January. When needed the most- during a stroke, there was no response when I pushed the button. I was later told my pendant was not synced with the main response box. I know it was properly tested and worked when I received the replacement. That being said, if there was no link between main box and pendant, why wasn't this obviously important detail not detected. I was never offered a refund for the time the button never worked. Never with this company again!!!

Gjenes  
Official Response

Customer Care Team of Bay Alarm Medical Alert
Hi Jan - We are so sorry to hear about this incident that occurred. We were able to look into your account and see that our manufacturer sent replacements directly to the user in December, and the last pairing and testing took place prior to that. We always advise monthly testing for our system and buttons to ensure everything is working properly. We understand your frustration and due the inconvenience we would be happy to issue a credit to your account. Thank you again for reaching out. Best regards, Bay Alarm Medical
L
Louis V
8/7/2017
I have been very happy with their medical alert system

A
Avis F
8/7/2017
I assume Bay Alarm's equipment is efficient. On occasion and employee informs me it is helpful for me to phone ahead when I am about to test my equipment, giving them a heads up that my next (after a few minutes) call will not be an emergency as it is simply a test. At other times (over a few years) an employee will tell me not to bother as it is not helpful. This shows me that there may be a poor training period of new employees. A few months ago I phoned ahead for my requested monthly checkup. All seemed fine but ten minutes later some firemen knocked at my door. This is unacceptable. Therefore, I no longer perform the monthly checkup. Just hope my equipment is working.

Gjenes  
Official Response

Customer Care Team of Bay Alarm Medical Alert
Hi Avis - Thank you bringing this to our attention. We apologize for any confusion. You are more than welcome to call ahead prior to testing. We advise that you give our Technical Support team a call at 1-877-522-9633 as this would be the best contact for notify us when you are testing. We want to ensure you feel safe using our system, especially for testing, please give us a call at your earliest convenience so that a technician can walk through a live test with you and confirm proper connections. We look forward to speaking with you. Thank you, Bay Alarm Medical
R
Richard C
8/7/2017
Excellent. Haven't had to use lately, but even in testing, it has been fine.

Rob S
8/7/2017
Almost 2.minutes to answer? Unacceptable!

Gjenes  
Official Response

Customer Care Team of Bay Alarm Medical Alert
Hi Rob - This definitely doesn't sound accurate of our services. We want to look into this for you. Please give our Technical Support team a call at 1-877-522-9633 to run a test and make sure everything is functioning normally. We want to make sure you feel safe and comfortable with us and we would be glad to help. Looking forward to speaking with you. Best regards, Bay Alarm Medical
Linda I
8/7/2017
I haven't really had to use them. Just knowing that my mom has the necklace on gives me a lot of comfort. We test it every now and then. The only thing I am a little concerned about is that our phone was not working for awhile because of line trouble and the alarm was beeping but no one from Bay Alarm Medical called the alternate number to see if everything was okay. Am I wrong to assume that they should? I would think they would notice that something was wrong when they test their system which I understand is every week. Unfortunately, no one ever called the other number to report any trouble. Maybe I've been expecting too much?

Gjenes  
Official Response

Customer Care Team of Bay Alarm Medical Alert
Hi Linda - Thank you for taking the time to review us. You are correct that we attempt to test the system on a weekly basis. However, it will indicate to us if there is a problem with a customer's phone line. We are so sorry that there was trouble at your mom's home. We recommend running a monthly test on the system to ensure everything is working properly. If you need further assistance with checking or testing your device, please give us a call at 1-877-522-9633. Best regards, Bay Alarm Medical
M
Martha S
8/7/2017
I fell and pushed my button. Help was here promptly.

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