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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
248 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.5/5
Hearing Aid Style
4.5/5
Features and Price
4.0/5
Battery Life
4.5/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4.5 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum. Eargo's least expensive product, the Max, was named one of Time Magazine's Best Inventions of 2018. The device also won the Gold Clio and Red Dot awards for Product Design and was touted as 'a new breed of tech company' by the New York Times.

The company's newest product is the Eargo 6 with Sound Adjust, which automatically optimizes the soundscape as you move between environments. The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. The Eargo 6 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It recharges in just 4 hours, after which it provides 16 hours of continuous use. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 4.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4 / 5

Eargo's battery delivers 16 hours of service after a 6-hour charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$1,500 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4.5 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. Eargo 5 and Neo HiFi include a two-year original warranty with an extended warranty available for purchase. Eargo Neo and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.5 / 5

There are very few online customer reviews for Eargo products. Eargo earns an average rating of 2.8 out 5 stars on Trustpilot, but that's based on less than a handful of reviews and really isn't statistically significant. The company is not rated by the Better Business Bureau.
Trust Pilot Rating
2.8 out of 5
Date Collected
2022-01-10
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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248 Customer Comments & Reviews

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js72jg76
3/29/2022
A good product with rechargeable batteries, in the ear application and very good support services. A good app but does not work on my Motorola smartphone.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you for taking the time to write about your Eargo experience. We're happy to hear that you enjoy so much about our product as well as our wonderful support team, but we are sorry if you have a phone that is not compatible with the app. If you experience any other issues, please know that our Client Care team is always happy to help! This team can be reached Monday-Friday 8am-8pm CST by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000.
W
Wayne B
3/28/2022
I bought my Eargo in September 2020. They have already lost all of their amplification! I looked in the owners manual which list a phone number to contact for repairs. Well, I called and they told me they could offer me a new pair for $395.00 per ear. They don't repair!! My units are not even 2 years old! I must admit, I don't know how long hearing aids are supposed to last, but I have had a pair of Phonak behind the ear aids and they are 4 years old and still working. Eargo personnel are courteous and helpful during the one year warranty, but sort of dismiss your complaint after that. I won't buy anymore Eargo.

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Wayne. We are so sorry if your Eargo hearing aids are no longer working properly, but we would love to assist you! At your convenience, please contact our Client Care team by calling 1-800-615-9000, emailing support@eargo.com, or by utilizing the live chat function on our website at eargo.com. Also, our clients can currently purchase out of warranty replacement devices at $295 per aid (this information can also be found on our website).
jimgunderson
3/22/2022
I have tried calling them numerous times but it rings once and disconnects. I purchased the 6 pro version today but it would be nice to talk to someone since I have never worn hearing aides before. So right now, have to give 3 stars

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! We are sorry if you've had trouble reaching our Client Care team, but we would love to assist you! To ensure that you have the correct contact information for us, I want to confirm that you can connect with this team by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000. Please also know that we do have video guides on our website that you can review and learn from in the meantime.
jimdahm32
3/19/2022
Everyone is very helpful & professional. A real pleasure to work with. Jim

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Jim! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. We are so happy that you're satisfied with the support that we provide to our clients. Lastly, please keep spreading the good word about Eargo to friends and family!
kevinhardin1955
2/15/2022
If anyone calls Eargo ask for Ashley. You will be getting the best you could ask for. At present, waiting on my Eargo 6 to arrive. If they work as well as Ashley I will be over the moon.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Kevin! Thank you so much for sharing your wonderful feedback! We sincerely appreciate the opportunity to improve your hearing. We are so happy that you are happy with the support that we provide. Please keep spreading the good word about Eargo to others!
mfitzg5577
2/14/2022
I have been an eargo customer for years and I love the product advancements and how it has improved my quality of life.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to write about your Eargo experience. We sincerely appreciate the opportunity to improve your hearing, and we are so happy that you're happy with our product!
M
Marie L
12/13/2021
Very poor customer service AFTER the sale. Can't get through or get a call back if you have a problem. Once they have your money-you are less than dirt to this company. Don't trust them.

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Marie! We are so sorry to hear that you are dissatisfied with the support from our Client Care team. We are always happy and eager to assist our clients! If you are having trouble reaching us directly when calling, please utilize the callback option through our answering machine for a representative to contact you back at our earliest convenience. Please know that you can also reach us using the live chat function on our website at eargo.com or by emailing support@eargo.com. We are available Monday through Friday between 8AM and 8PM CST.
barryvogel25
11/11/2021
The only issues I have is that the app does not work on my Motorola G Stylus. The list it DOES work on is pretty limited, I also think I have a battery life issue. At first, I got the full 16 hours no sweat. Now both hearing aids are inconsistant and sometimes one or the other lasts only about 10 hours. They are comfortable and they are helpful, though I wish I could fine tune them with the app. No, I cannot get a new phone at this time.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you for taking the time to write and post this review! I'm sorry that the Eargo app does not work with your current phone, but I'm very happy to hear that your Eargo aids are helpful and comfortable regardless. As for the current charging issues you're experiencing, our Client Care team would be happy to help you troubleshoot, or get you a replacement order if needed! Our Client Care team can be reached Monday-Friday 8am-8pm CST by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000. We sincerely appreciate your business, and the opportunity to improve your hearing!
M
Michael W
11/2/2021
You can't go wrong in picking the best hearing aides on the market! The customer support (especially Patricia) is 2nd to none. She will guide you through the process and not rush you at all. Top notch customer service!!!!

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Michael! Thank you so much for taking the time to write about your Eargo experience. We are so happy that Patricia was so helpful to you, and that you are happy with our process! We sincerely appreciate the opportunity to improve your hearing.
T
Toby
10/31/2021
The customer service team becoming even better than before Always enjoy working with Them

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Toby! We are so happy that you're happy with the customer support we provide! We sincerely appreciate your business, and the opportunity to improve your hearing.
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  • Devices made to be virtually invisible
  • Noise reduction, feedback cancellation
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