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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
248 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.5/5
Hearing Aid Style
4.5/5
Features and Price
4.0/5
Battery Life
4.5/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4.5 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum. Eargo's least expensive product, the Max, was named one of Time Magazine's Best Inventions of 2018. The device also won the Gold Clio and Red Dot awards for Product Design and was touted as 'a new breed of tech company' by the New York Times.

The company's newest product is the Eargo 6 with Sound Adjust, which automatically optimizes the soundscape as you move between environments. The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. The Eargo 6 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It recharges in just 4 hours, after which it provides 16 hours of continuous use. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 4.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4 / 5

Eargo's battery delivers 16 hours of service after a 6-hour charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$1,500 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4.5 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. Eargo 5 and Neo HiFi include a two-year original warranty with an extended warranty available for purchase. Eargo Neo and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.5 / 5

There are very few online customer reviews for Eargo products. Eargo earns an average rating of 2.8 out 5 stars on Trustpilot, but that's based on less than a handful of reviews and really isn't statistically significant. The company is not rated by the Better Business Bureau.
Trust Pilot Rating
2.8 out of 5
Date Collected
2022-01-10
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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248 Customer Comments & Reviews

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richard d
8/31/2021
ergo are very comfortable to wear and easy to use would recormend them to any body with hearing trouble

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Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to write this great review! I'm so happy to hear that you're enjoying our product, and that you recommend Eargo to others.
lka
8/30/2021
Easy and very professional staff to work with. Had old product and while great in many aspects left a bit in terms of having to remove phones and replace in charging case any time you needed to change setting and also had some feedback but otherwise were great. Returned them and the refund was seamless near end of 45 day time for return. No ordered new ones to come soon which have new features i liked making it easy to changer certain settings when in ears and reduction in feedback. Reordering was also very easy and had full records of prior purchase and experts with whom I worked who were great.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you for the positive review on the support you've received from us. We hope and truly believe that you will enjoy the Eargo 5 system, and that things works out great for you this time around!
C
Charles G
8/27/2021
I have worn hearing aids for over 30 years. I find the Eargo aids very comfortable with excellent sound quality. I have the Eargo 5 units. The cell phone app works great. I have no complaints with the aids. Customer service is top-notch.

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you so much for this wonderful review! We're so happy that you're happy with our product, as well as with the customer support we provide. Please keep sharing the good word about Eargo!
J
Joseph B
8/27/2021
I am not a big fish, do not play golf, I am not even good looking to post my pictures online. I am just a regular person who suffered for years of precocious hearing loss and went through many disappointments with hearing devices. I needed a discrete and effective hearing aid. When I ordered them form Eargo, I was cautious about a Company operating mainly online but it was the time of Covid and pandemic spread. I crossed fingers when I ordered. After almost a year o use, the hearing aids brought me back a quality of life that was almost lost. I can hear the persons I love, follow a conversation without doing lips reading or getting irritated, the word outside of my silence was not a... Read More

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you so much for taking the time to write this incredible review! We're so grateful for the opportunity to improve your hearing. We're so happy that you're happy with our product, and the support that we provide!
bobby.chrisw
8/25/2021
I have avoided hearing aids for many years, but my wife researched the EARGO and made me try them. After just one phone call and a little experimenting, I now can hear everything and everyone around me. My grandchildren are very important and I love conversing with them. Five Stars

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Wow! Thank you so much for this incredible review! We're so happy that we could help improve your hearing. Please keep spreading the good word about Eargo!
L
Lentz
8/24/2021
Customer service is terrible. I found the hearing aids uncomfortable with a lot of feedback and decided to return them within the 30 day period. The USPS shows them delivered to Eargo on 8/18/21. I've had no confirmation from Eargo that the aids were received from them and no confirmation of refund of money. So I tried to email and was told that the person that sent the return label to me could not answer my questions about receipt and refund. So I called. After holding for 30-45 minutes, I had to leave a call back number. This is the same number you're supposed to call if you need help with your aids. Eargo over promises and under delivers on customer service. Some people have a good... Read More

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello. We’re very sorry if you’re unhappy with the support we’ve provided, and we appreciate your feedback regarding the return and refund process. For future reference, please know that you can also reach our Client Care team using the live chat function on our website at eargo.com, or by emailing us at support@eargo.com. We take positive and negative feedback into consideration, and please know that we are always happy to work on improving our processes.
gmhallaian
8/18/2021
I have had Eargo Neo HiFi's for five months now and are a vast improvement over traditionally fitted hearing aids I have had in the past. The sound quality, fit, and invisibility are great. I am having issues now with both devices, as one quit functioning completely and the other takes a long time to initiate charging. Just off the phone with specialist and replacement devices being sent out under warranty.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for sharing about your experience with Eargo. We are so happy that you enjoy our product! We're sorry to hear about the issues occurring at this time, but are proud to offer the free replacements under warranty. We truly appreciate the opportunity to improve your hearing!
Dean C
8/17/2021
I am amazed at how much better I can hear, especially in groups and in meetings. What a difference these make.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you so much for this wonderful review! We're so happy that you're happy with our product, and we truly appreciate the opportunity to improve your hearing.
JoAnn F
7/19/2021
Yvonne was very helpful and covered a lot of questions I had

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for this positive review! I'm so happy to hear that Yvonne was able to assist you. Our Client Care team is always glad to help you as well if needed. Please keep spreading the good word about Eargo!
Allen H
7/18/2021
Very good and trustworthy company. I have a pair of eargo neo hearing aids. My charge went bad and was replaced very simply and right awy. I have just ordered a pair of the new Eargo 5. Their customer service is good. Phone, email, or chat.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Allen! Thank you so much for sharing about your Eargo experience! We are so happy to hear that you've enjoyed working with our company and using our product. Please keep spreading the good word about Eargo, and we hope you enjoy your Eargo 5 system just as much if not even more!
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