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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
248 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.5/5
Hearing Aid Style
4.5/5
Features and Price
4.0/5
Battery Life
4.5/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4.5 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum. Eargo's least expensive product, the Max, was named one of Time Magazine's Best Inventions of 2018. The device also won the Gold Clio and Red Dot awards for Product Design and was touted as 'a new breed of tech company' by the New York Times.

The company's newest product is the Eargo 6 with Sound Adjust, which automatically optimizes the soundscape as you move between environments. The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. The Eargo 6 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It recharges in just 4 hours, after which it provides 16 hours of continuous use. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 4.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4 / 5

Eargo's battery delivers 16 hours of service after a 6-hour charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$1,500 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4.5 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. Eargo 5 and Neo HiFi include a two-year original warranty with an extended warranty available for purchase. Eargo Neo and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.5 / 5

There are very few online customer reviews for Eargo products. Eargo earns an average rating of 2.8 out 5 stars on Trustpilot, but that's based on less than a handful of reviews and really isn't statistically significant. The company is not rated by the Better Business Bureau.
Trust Pilot Rating
2.8 out of 5
Date Collected
2022-01-10
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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248 Customer Comments & Reviews

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Jeff H
6/28/2021
These devices changed my like! I am able to hear things that I haven't heard in years! Much better than buying expensive hearing aids!

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Jeff! Thank you so much for your positive review! We're so happy that you're hearing better with Eargo hearing aids, and that you're so happy with the product! Please keep spreading the good word about Eargo, and just let us know if you need assistance with anything!
jfp7713
6/26/2021
Personnel very helpful and friendly and very knowledgeable. hearing aids in for only 30 minutes they are great.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for your positive review! We're so happy that you're so happy with your Eargo hearing aids, even just within the first 30 minutes! Please keep spreading the good word about Eargo!
Phyllis P
6/24/2021
David was very knowledgeable, answered all my questions and very courteous.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Phyllis! Thank you so much for your positive review and for taking the time to post this! We're so happy to hear that David has been helpful to you. We hope that you are enjoying your Eargos so far and that they improve your hearing. Lastly, please keep spreading the good word about Eargo to friends and family!
rjphone1
6/22/2021
Eargo has surpassed my expectations and the service has been excellent. Russell Jones

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! We're so happy to hear that we have surpassed your expectations and that you're satisfied with the service we've provided! Thank you so much for taking the time to post about your Eargo experience, and we truly appreciate you giving us the opportunity to help improve your hearing. Please keep spreading the good word about Eargo to friends and family!
Konstantinos J
6/21/2021
I was with my friends and family I was lost I could clearly hear what they were talking and I had to repeat asked what they were saying

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you for the 5 stars! We hope that using Eargo has been a positive change for you from needing to ask people to repeat themselves. We truly appreciate the opportunity to help improve your hearing.
cole.russ
6/16/2021
I haven't got them yet so it is hard for me to evaluate them...The staff seemed knowledgeable , but I still have a lot of questions.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you for your interest in Eargo, and we're so excited for you to receive your Eargo system! Our Client Care team is always happy to help and answer questions if needed. Our Client Care team can be reached at (800)615-9000, by emailing support@eargo.com, or using the live chat function on our website at earg.com. This team is available Monday through Friday between 8AM and 8PM CST.
hdrbrts2
6/16/2021
Love my new Hearing life, and All the Representatives are all wonderful, Thank you all so much for my New Life hearing and communicating.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. We're so happy that you're happy with our team, and we're always glad to help if needed! Lastly, keep spreading the good word about Eargo to friends and family!
Amber S
6/15/2021
I'm hearing life for the first time it seems like, and it's amazing!! I never knew just how severe my hearing loss for high pitched noises was, until I heard clearly for the first time ever! Thanks Eargo!

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Amber! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. Please keep spreading the good word about Eargo to friends and family, and just let us know if we can assist with anything from here!
W
wsouza
6/11/2021
Once I got them programmed with the audiologist I am happy with their product, at first I was a little iffy . I was getting a lot of high pitched feedback. The audiologist set up my hearing aids through the app in seconds. Thank you Eargo

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello. Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. We're happy to hear that your Eargos work even better for you than before! Keep spreading the good word about Eargo to friends and family!
rick.guilbert
6/11/2021
So far so good. People friendly, knowledgeable and answered all my question and assisted me in ordering my new hearing aids, and now waiting on the product to see and test it myself.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Rick! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. We're happy to hear that our team has been so helpful in your journey with Eargos. Keep spreading the good word about Eargo to friends and family! If you end up needing any assistance with your Eargos once they arrive, please feel free to reach out to our Client Care team by calling (800)615-9000, emailing support@eargo.com, or using the live chat function on our website.
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