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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
248 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.5/5
Hearing Aid Style
4.5/5
Features and Price
4.0/5
Battery Life
4.5/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4.5 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum. Eargo's least expensive product, the Max, was named one of Time Magazine's Best Inventions of 2018. The device also won the Gold Clio and Red Dot awards for Product Design and was touted as 'a new breed of tech company' by the New York Times.

The company's newest product is the Eargo 6 with Sound Adjust, which automatically optimizes the soundscape as you move between environments. The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. The Eargo 6 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It recharges in just 4 hours, after which it provides 16 hours of continuous use. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 4.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4 / 5

Eargo's battery delivers 16 hours of service after a 6-hour charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$1,500 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4.5 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. Eargo 5 and Neo HiFi include a two-year original warranty with an extended warranty available for purchase. Eargo Neo and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.5 / 5

There are very few online customer reviews for Eargo products. Eargo earns an average rating of 2.8 out 5 stars on Trustpilot, but that's based on less than a handful of reviews and really isn't statistically significant. The company is not rated by the Better Business Bureau.
Trust Pilot Rating
2.8 out of 5
Date Collected
2022-01-10
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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248 Customer Comments & Reviews

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Haruka C
6/10/2021
i'm leaving this review of trisha i wish i had a sister like her.i could talk to her everyday about things,like how things are going in dialysis.!

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Haruka! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. We're happy to hear that Trisha has been so helpful to speak with, and I'll gladly pass along this feedback to her as well. Keep spreading the good word about Eargo to friends and family!
1980ret.stick
6/8/2021
I received my Eargo's a week ago, and love them! They have a very comfortable fit, and I forget that I am wearing them. That being said, I hope that I don't shower with them. The quality of sound is excellent, and the different programs are great. I don't feel like my ears are plugged. What a difference they have made in my world. Hat's off Eargo!

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. If you need any assistance with your Eargo devices moving forward, please know that our Client Care team is always happy to help. Lastly, keep spreading the good word about Eargo to friends and family!
M
Marc V
6/8/2021
Service and support is good. My problem is the product itself. It works well when it works. Have been a customer since Jan or Feb of 2021. I have had 3 or 4 units stop amplifying. Speaker still works and units still charge, but microphone appears to be not working or blocked. Techs have told me they found wax inside the microphone part, even though I clean the devices daily with brush AND compressed air. If we could remove the end that houses the microphone, we could actually clean out anything that ends up being trapped inside. Please consider updating the design to allow removal of the cover near the microphone, so that end can be cleaned of all buildup. I will update my review and... Read More

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Marc! We're so glad to hear that you're happy with the service and support provided by our Client Care team and hearing professionals, but very sorry to hear about the issues you've experienced with your devices. We're always open to improving our product and accepting feedback, so thank you for that! I see that at this time you are waiting to receive a replacement after working through troubleshooting steps with a member of our Warranty Specialists team, but please let us know if there's anything else that we can help with in the meantime. As a reminder, our Client Care team can be reached by emailing support@eargo.com, calling (800)615-9000, or by using the live chat function on our website at eargo.com. Thank you!
chrismanwilkey
6/4/2021
I am having very real difficulty in receiving the ear guards that I ordered 2 and a half weeks ago.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Chrisman! I'm so sorry about the delay in you receiving your accessories from us. I'm looking into the status of this order for you now, and will have our Client Care team follow up via email as soon as possible from here. Please also feel free to contact our Client Care team by emailing us at support@eargo.com, calling (800)615-9000, or using the live chat function on our website at eargo.com.
Jim H
6/3/2021
I thought it was a good start. Hope everything goes well. OK

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Jim! Thank you so much for taking the time to write this review. I'm so happy to hear that your experience with Eargo is off to a good start! If you need assistance with anything from here, please know that you can contact our Client Care team by emailing support@eargo.com, by calling us at (800)615-9000, or by using the live chat function on our website at eargo.com.
Julian M
6/1/2021
Great product for me. Easy communication with representatives was especially appreciated and helpful.

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Julian. Thank you for trusting Eargo to help you hear better! We're happy our team has been there to support you.
vbouregard
5/28/2021
Eargo has been helpful since the beginning. From their contact about the hearing test to the follow up calls they have been there to answer any questions. The Eargo’s are great. I can hear again!!!

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi. Thank for taking the time to post and trusting us to help you hear better! We're so happy for you!
Lynne M
5/27/2021
Yay. David was so helpful today! I am so done with shopping around and getting nowhere because today I reached my goal with David’s extra knowledge!!!

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Lynne. Thanks for posting about your experience with David. Like everyone on our team, David is patient, knowledgeable and trustworthy. Thank you for choosing Eargo!
S
sevensaplenty
5/27/2021
Wonderful company takes all the hassle all the work out of your hands I hope I’m as happy with the hearing aids when I get them in a day as I am with the way things went with your goes so far David was phenomenal.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Thanks for posting about your experience with David! We're so grateful you chose Eargo to help improve your hearing.
neilwilson687
5/24/2021
If you have hearing trouble, these hearing aids are fantastic. Rechargeable, fit totally inside ear canal, multiple programs for different situations and comfortable. Recommend you consider these over the multitude of others available out there.

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Thank you so much for the kind words and for taking the time to post about your experience with Eargo! We're thrilled you're happy! Keep spreading the good words!
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