American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Beware if you need repairs you wait
Our AC went out in the hurricane last year
We waited two weeks in 100 degree weather in Florida
Then when Renewal time comes they double the monthly fee because you cost them money for repairs
Buyer Beware
take your money then find a way not to live up to their contract. found a way to refuse to help us with our air conditioner when I told them to cancel they told me we would get our money back in four working days but then sent me an email telling me we are canceling but we can not get our money
This company just wants to take your money and try their hardest not to pay for the repairs. The problem I have with them is that in my area they seem to work with just one company that’s not the problem, the problem is that you can barely understand what the technician is saying I’m going go to another company but don’t know if it’s going to be much different. Also it takes over a half hour to reach them by phone
Pros: They would send someone as soon as they could.
Cons: Not finding the right servicemen for some jobs like the garage door, after 2 months of them sending us the same repairman who I might mention was an electrician not a garage door repair man, he never could not find the problem. My husband decided to hire a garage door repair man on his own, replaced the motor, never had a problem again. I was with this company for 18 years and they were raising our monthly fee because they said we were I high risk. Mine you they did that after they had to replace our over the range microwave oven. I left them.
I wish they had negative stars because I would rate them. DOES NOT help with major repairs. Had them for 4+ years, had a a couple of minor items, but when the major item needed repair they claimed it was not installed correctly, after working for 14 years. DO NOT RECOMMEND THIS COMPANY. RUN AWAY FROM THEM
I was okay with this company...until recently. My compressor went out on my A/C on a Friday. They did send someone out the following Monday to confirm it. The next day, they said the part was in stock and the contracted company would be calling me to schedule an appointment. The contracted company, Best Way Mechanical, was unprofessional because I waited until Thursday and did not hear from someone until I had to call. When I reached someone, they scheduled the installation for Monday. Mind you, at this point, it had been a week with no air in GEORGIA. Temps were not bad but they are heating up. On Monday, I get a text from the contracted company Best Way Mechanical saying they went to... Read More
I have been with them for 4 years. I am very unsatisfied. Waiting on the phone for 52 minutes and paying 55.00 dollars a month for this unsatisfactory service. On top of the 100.00 to sent a unreliable repair man out.
This is amazing. I read your review ( Consumer Advocates) of this company -- it was bright and shiny. Then at the end I begin reading the Customers Reviews. They are HORRIBLE. Not one was a god report! People trust companies like your to give us advise. Many times people "scan" just read half of an article...the top half. They stop and make their choice I would like to understand, how could your company give the review that was written for American Home Shield. You might want to know, why would a person go to this length to complain about a companies review. The reason is because of your companies reviews caused me to signed up with American Home. I was one... Read More
The customer service is horrible with this company. The representatives have a lack of formal customer service training which contributes to bad interaction with customers. They drop your call if they don't have answers to your inquirries rather than escalating your concern. I have an ongoing problem with an A/c for the past 3 years. Each year, I have paid out of pocket for refill of a freon leak ($140-$500) because the warranty contracts with low quality repair companies who have not diagnosis it properly. This service company has serviced my a/c 3 times for the same problem the last 2 years. The time before that, a different a/c companies serviced it 2 times in 1 year. All service... Read More
The customer service is horrible and you would not have anyone to talk if you have a problem. My dryer is not working for the past three months and they are not responsive to fix it properly. Long hours to get to you and the operators are not knowledgeable . I had this insurance for a long time . It used to be good but now you better avoid this company.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
