American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This company uses low quality local vendors, hence the price. Their customer service when you have a problem is chaotic, no on seems to know what's going on and that's IF it doesn't take you 45 mins to reach a real person!! I've had to work with them often as a property manager. I do not recommend them.
I purchased American Home Shield several years ago, due to living in an older home. I just used it for the first time this past November. During one of the coldest periods in our area, my central unit went out. It took 7 days before they were able to fix my problem. I paid the increased service fee of $100 from the $50 that I initially signed up for. Now it is May and my central air went out. 10 days later they are here to fix it. Because they are installing a new compressor, I am told that I need 8 pounds of freeon, which costs $75 per pound. I thought okay, because I already paiy d the $100 service fee. BUT........ American Home Shield only paid $10 per pound for the... Read More
I purchased AHS on September 30, 2016. It was effective on 10-15-16 with an expiration date of 10-14-17. I called customer service on 8-11-17 to put in a request to cancel my service on 10-14-17 because the price had increased and I no longer wanted their service. The agent said she had set it to cancel for 10-14-17. On 10-15-17, I was charged a monthly fee of $52.99 which was the new increased monthly fee under a new contract that I did not agree too. I called AHS back and the agent stated that it was an error and the fee would be returned. It wasn't. On 11-15-17, I received another charge for $52.99. I called again and was told the exact same thing. I called my bank to... Read More
Substandard company and poor customer service in response to solve a trade service call fee of $100. A service provider was sent out to my property that I rent out to make a service call, but after showing up was turned away because the single parent tenant living there was not made aware of this service request. Now, clearly this is totally a failure on our property manager part to communicate to her that a repair man was coming out. Nonetheless, he did not make his service call and I had to call AHS to send him back out, but this time ensured that it was communicated to the tenant. To get to my issue with AHS, is when I called them to request they send the repair guy back out, the... Read More
Terrible company if you ever actually need to use the warranty service. Had a AC issue. They sent out a service provider who did not appear when said, didn't know how to diagnose the problem and, when they finally figured it out, sent an estimate for the work which American Home said they'd cover only about 10% of the cost because items needed to be done that were "code upgrades" or "modifications" to the tune of $1,600!! One item was for duct tape for $475! Another was for the metal strapping (thin, perforated metal that comes in a roll) for $120! Another was for PVC pipe at $285! I called in a independent HVAC contractor who said none of the add-on charges were anywhere near... Read More
I've been a AHS customer for years, recently I put in an order for my washer. The company assigned came out and replaced a part. It still wasn't operating properly, they came out again, and again. Finally they recommended replacement. AHS sent another company for a second opinion. They replaced parts and came out several times. They recommended replacement. After 6 months my washer was replaced. Now here's the kicker, my renewal has gone from $59.39 monthly to $101.65 based on underwriting I was told. They stated how many times and how much it cost them for my policy, well if they had replaced it when the company recommended it they wouldn't have had to come out the additional... Read More
Terrible service. Had and worked for this company years ago in CA. Worse possible home warranty company.
This company is an elderly person nightmare their techs take advantage of old ones an gives them nothing but bull ** really sad that they deal like that really need to get their act together an take up for those who can't when theirs the ones of have a company come to you to repair what's wrong shame on them
I was very pleased with technician who replaced my gas hot water heater. He was very friendly and knowledgeable. I highly recommend him and if I should need a plumber in the future I would want his service. Thank you!
While I believe American Home Shield is worth the money because of the convenience and reliability of most of the contractors, when you have a bad experience with a service call it is a REALLY bad experience. Calling for a follow up or service call on the phone needs to be improved. The wait time on the phone is really long and the cs reps are not all friendly and knowledgeable. When you are not receiving a good experience with the contractors they don't have any real solutions, except to apologize. We had a really bad back up at our rental property and they contractor wasn't able to do it in a timely matter, they promised they would reimburse us for part of the cost for the tenant to stay... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
