American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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so far so good, been with AHS for over 10years and two houses
I would have rather higher but my experience with these service providers I feel like my concern was never addressed properly. i feel like as a woman these service people (usually men) look at you like you don't know what you are talking about. The worst provider you sent was sears 4 tries of him not fixing the problem and having the nastiest attitude ever. H&K were great guys but I think that was a communication breakdown.
We had a service person damage our garage floor while installing a hot water heater. After repeated calls about the situation without any helpful response to our claim, we went to small claims court and received a judgement. It has yet to be paid. AHS states that their service people are bonded yet AHS was not willing to help us. Be careful when dealing with this company.
I was left happy after talking to the customer rep regarding my current Washer issue I was having. The rep took their time to listen to my concerns and patiently waited until I was done talking to provide me with suggestions that might help my issue get resolved quicker. I agree with the suggestions made and allow the process to handle my issue. American Home Shield took charge and took care of my issue. Now at least I know if I do have any future issues I do not necessarily need to contact the vendor but I can also reach out to AHS for their help as well.
Thanks Again
Rolando Gutierrez
Stacy with AHS called asking for me to explain my review so I will do so. Publicly. I have 2 houses that are warrantied with AHS currently. I have spent over a hour on hold with their "retention department" trying to cancel these policies. I doubt I will get any one to answer before I have to go home from work. So let me give you an idea who they contract. 2 companies were called out to my 2 separate houses. CNJ Services (AZ) was called for a water leak in my shower that was leaking through the ceiling below. CNJ came into my house and said to my tenant, it is leaking behind the shower panel and through the tile and grout. It needs to be completely replaced. Google CNJ services you see... Read More
Impossible to go u on the phone.
Business is it just a online website.
Service request take more than a day to schedule and days or even a week to actually get service. I basically went without a working dishwasher for a year—- multiple requests, long waits, one provider told me my dishwasher was unrepairable then quit the home warrantycompany and neither the provider or the home warranty company let me know. Luckily I followed up 1 day short of my deadline to keep the repair request active. 1 year after first dishwasher request for service, it is finally deemed unrepairable. Replacement process is now in the 2nd week... New dishwasher has not yet arrived and I am told after I get it installed and provide all my receipts, I might get reimbursed in... Read More
The technicians are very professional. They are answered my questions detailing about my repair, how long get repair, what is needed. If only the technician has part on hand there is less time traveled from A to B repairing a customer problem. Still, I'm glad using the American Home Shield. Never know what is could break down in my home.
American Home Shield Home Warranty has changed a payment policy to one that has a negative connotation. After my account was debited $100 for a cancelled service call - I adjusted my payment plan from automatic to monthly. The monthly plan was changed to quarterly payments without having the option of selecting MY choice. As a paying customer I am in charge of my money. Ms. Shakera could not articulate nor understand my concern. The only option given to me was pay quarterly or cancel program! Have you grown too fast for great customer relations. Dr. L.
My last experience with AHS/ASA has been an absolute nightmare! DO NOT PAY THEM TO COVER YOU APPLIANCES! I have spent over 3 hours on the phone trying to get my issue resolved encountering 3 calls greater then 45 minutes, a hold time of greater then 45 minutes, a rude individual and consistent finger pointing and every department telling me it is another departments issue! I have been over 3 weeks without a refrigerator for my family and I still can not get the issue resolved. I am so DISGUSTED and frustrated, I will be canceling my service and would not recommend obtaining there services!!!!
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
