American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Used them for the first time recently. The claim was handled quickly and the repair carried out perfectly. I am very happy with AHS
My refrigerator/freezer was not working properly. It was not cold enough and some of my food spoiled because of that. When I asked for service AHS picked a good service firm. They came out the next day and fixed the problem quickly. The technician was polite and clean. He knew what he was doing, fixed the problem, cleaned up the mess and left. I'm very pleased with the timeliness and quality of service provided.
Never any friction. These folks are not only courteous and helpful, but fast to respond. Service appointments are met on a timely basis, and by qualified professionals.
This is my second time around with AHS. I was with them for about 15 years on 3 houses, and spent over $12k insuring the homes. At first they were great. Then, they got horribly ridiculous! On 3 different calls, 3 denials for loopholes you don't expect. So I left them and was gone for 3 years. I decided to try them again, and I found they had greatly improved from the 3 years they spent "in the toilet". Now you pay up front for your service call, there are far less loopholes for them to point to, there is less communication needed, and things go smoother. The only improvement that may be needed is the urgency on the part of the contractor they hook you up with. No one thinks... Read More
My repair was scheduled and performed promptly, correctly, and without any hassle or drama.
Worst home warranty company I ve experienced. Their price is very high comparing with other ones. Their customer service line forever busy and hang you up any time. I paid several years of payment for several houses. They refuse to cover problem for you as they claimed.
I requested repair from my pool equipment In late December , but still on March 22nd the problem has not been solved. Despite I called both the contractor and American Home Shield several times, the only response I got was that I need to keep waiting.
Beware of AHS, the contractors they used are not good as they promised, and if anything goes wrong , AHS does not stand on your side.
A.M.S. Is a fantastic policy. We move in our July 2017. We had several problems. Not one issue at all to get service or replacement items. We had the policy when we purchased our home. We are so satisfied we renewed another year. I check their competitors. American Home Shield is the only to get.
I had a plumbing issue that was leaking through the ceiling. I explained the urgency and was told I was put on a 4 hr response watch. Long story short, I never got assigned a plumber and when I called back they said their was no one in my area. Then they finally assign me one and come to find out that place doesn't service my area. You guys finally find one but they are on some ridiculous hold and don't come off the hold list until midnight. Which bled into the weekend. And guess what, you don't do over the weekend or emergency calls. Oh and you don't cover secondary damage. So that makes you useless!
The contractor solved my plumbing problem so great. But it was not covered by warranty. The contract says plumbing but they need to be more specific.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
