American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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First and WORST experience ever. American Home Shield sent out a plumbing contractor to my home to fix a heater for the third time and its not fixed. its the worse customer service and they deal with the unprofessional company. I Am going to cancel my contract with them and switch to a different company.
BUYER BEWARE! First and WORST experience ever. American Home Shield sent out a plumbing contractor to my home to fix a water leak, said contractor cut numerous LARGE holes (some of which go right through one side of the wall into the adjoining rooms!!) in my drywall (including the dining room ceiling) to locate the leak (not even remotely close to where any plumbing was) and didn’t locate the leak – he then discloses that he wasn’t in fact a plumber and that he ‘just merely comes out and tears the place up to try and find the leak and leaves the mess for the next contractor to fix’. I had to ask him to leave. I was disgusted. And disgusted at the mess he’d created in my home. Holes... Read More
Most notably, expect to spend a loooooong time waiting on hold to actually speak to somebody. Second, their online chat option doesn’t work because “our agents are not available at the moment” at all moments. Third, do not fill out a service request online if you have multiple of the same item to fix. I learned that the hard way when I had multiple leaking faucets and they would only fix 1, so I had to pay another service fee for them to come out and fix the rest. That means you have to call in your service request and wait 45 plus minutes to actually speak to someone. Though they are implementing a new system that will call you back instead of waiting, you still have to hold for some time... Read More
Couldn't be happy with my service.
AHS would not pay to replace my insinkerator disposal with a like model; instead, they would only pay for smaller, inferior disposal of the same HP. The plumber informed me that it would be an additional $250 to install the same Insinkerator that I had. Additionally, the plumber (Marco) said that my whirlpool tub is too old to be fixed. AHS sent me a $185 check in lieu of repair. I contacted an outside contractor who has ordered the parts and will be fixing it upon their arrival. The plumber contractor that they are working with sent out a repairman (Marco) who was very nice but incompetent. He barely glanced at the tub before saying it was too old to be repaired; he then installed... Read More
Been waiting on a wash dryer repair as from January the 6th. Now it is March the 5th, still nothing done. when you call they let you wait on the phone for at least 30 to 45 minutes. Then you finally have some answering your call, you get stupid answers.
A-1 Appliance was excellent. Our Sub Zero refrigerator had been serviced by another company 1 year ago and they did the minimum. This time A1 did a perfect service and repair of the cooling and icing up problem. Highly recommend A1!
Out of the 4 times we have used this company, we had an instance where our item was fixed improperly, waited over 1 month for a replacement refrigerator (after a battle) and 1 clogged (exposed pipe) that the plumber was unable to diagnose accurately or fix the problem. We also have been double charged for calls. As long as you are a strong advocate and stay on top of them, you will be ok. I finally had to call corporate and only deal with them now as they get it handled right without much of a back and forth.
Had two calls and both were handled promptly and professionally.
A shadow of it's former self. We had good service in past, but poor of late. Low quality contractors, great delays in service. Lousy work by plumbers and appliance repair. Can no longer recommend. Seems they work with low bidders, rather than quality providers.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
