American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I was pleased with my service until I recieved two bills and only recieved 1 service..The 2nd servive I never even recieved, I called and was assured I wouldn't be charged and still got charged😔😔
Our furnace went out but not the A/C. However, the A/C would not work with the new furnace due to the Freon difference. AHS would NOT cover the A/C and it costs me $1,200. I don't think this can be called a fair practice. I could call it something else but I can't on this web page. What the hell do I have this coverage for?
I've been trying for 2 months to get ahold of anybody at American Home Shield and have held maybe 6 or 7 hours total on the phone and have yet to reach anybody. The customer service and the amount that they care about the customer is the worst that I have seen in any company ever I'm just hoping and praying that they somehow call me because I have been trying and trying and can I get anyone
I'm so glad with choosing ahs n recommend them to all my family n friends.they are professional n outstanding n get the job very well.
Always professional and courteous.
Willing to work with you when in a pinch.
Wait time for customer service is 45+ minutes, minimum. Social experts provide canned responses immediately, then maybe contact you after 2 days. They will endlessly send back the same people to make repairs they couldn't make correctly, but won't replace a system. I went without heat for almost 3 months, with 10+ visits from 2 different service companies, and it still goes out periodically. If I didn't need them to keep this system going, I would cancel. You'd be better off saving for major repairs.
I am keeping AHS only because my warranty does not run out until next year. The are impossible to get a hold of and when online they ask you if you want to pay after they take the money right away. This business has gone from excellent to simply mediocre. I am looking into other plans. They keep you on the phone waiting for over an hour and act like THEY are doing me a favor. NO thank you unless you change . The people they use are useless, the companies do not seem to care. This has changed dramatically in the last several years so here is your chance to do better! Believe me you are doing me no favors.
Sent out a horrible vendor to repair our heat pump. Vendor said it was a power surge and AHS denied our repair claim. I called Florida power and light to determine if we had whole home surge protection. We do. They came out and determined there was NO surge. After 10 days with no heat, AMS upon my insistence sent out NICE air. They quickly debunked a power surge and found a faulty blower fan. It was a nightmare getting AHS to listen to me and take care of the problem. I received a denial voicemail within 14 hours, and at took them a week to send out a reliable new vendor to our home. I’m still getting emails about a past due $75 deductible fee that was paid the moment they send out the... Read More
Have always had outstanding customer service and no difficulty in receiving services
I have called several times for service and I receive quick service and regular updates about the scheduled service. When I had a problem the employees of American Home Shield were helpful and worked to resolve the issue.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
