American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Very pleased with this service. Company that was contracted to work on my central air were very professional and knowledgeable.
NEVER buy a warranty from American Home Shield. They try their hardest not to pay for anything. and charge you the moment they step into your home. So far since January: $100.00 to put a fuse in our furnace {most expensive fuse , we have ever paid for}, $100.00 to tell us they couldn't take care of plumbing in the bathroom and now $200.00, $100.00 for refrigerator not yet fixed and $100.00 for blocked kitchen plumbing/sewer not yet working. GOING ON 4 WEEKS STILL NO REFRIGERATOR. UNABLE TO USE THE KITCHEN SINK OR RUN WATER AT ALL IN THE KITCHEN. Here is the story. The refrigerator died, no cooling and no freezing. Our first thought was the compressor. Called American Home... Read More
I've been with AHS for over 5 years. I've had a few service requests and each time, the assigned contractor contacted me within 24 to 48 hours. My experience with AHS has been fairly good and with most service request handled professionally and appropriately. A couple of times, I've had issues with the assigned contractor. One fairly recent experience started with my A/C in April 2021. The contractor came out and performed the tune-up plus noted on the work order that the freon was low and the capacitor was bad, which explained why the A/C kept freezing or not blowing cold air. The tech that came out later only added freon, which I was charged for and said my capacitor was good. Fast... Read More
After being a loyal paying customer for 14 years I just cancelled my warranty with your scrupulous company. Our 28 year washing machine has been repaired and working well until you sent a scrupulous repair company to use the English language where the machine becomes un-coverable according to your policy. 3 years ago a motor was replaced but when an inexpensive spring needed replacement it was not covered because the repair man used the language that it was due to an overload and misuse by owners. What a joke! It is one thing to tell me the truth but another to make up a story that points to a conspiracy by AHS and the assigned contractor. It was an unjustified summary of AHS AND MADE MY... Read More
I cancelled my Sears Home Warranty and signed up myself and my daughter with American Home Shield. I found their process to be difficult. When I found the contractor they wanted to send out had ad 12 out of 12 poor rating and asked for another vendor they refused me. When they finally sent another vendor who gave excellent service they went back to the vendor I refused and sent them for a second opinion. They were rude and told me one thing and the AHS agent something different. When my pumping totally quit working and I requested help they said someone would get back to me in 24 hours and I never heard from anyone. The process went on for over 30+ days and I finally found my own... Read More
I’ve had this company for over a year and a half and every time we’ve had to call them it is been a complete nightmare. We’ve had three claims, and on average we have spent over 20 hours on the phone for each claim. They will give you a complete run around, lie to you, and then change their mind. Just this week our air-conditioning went out. We were approved to use an outside company because they couldn’t find anyone. We had the outside company come out, they said that our air conditioner cannot be repaired, and we ordered a new one. We called and we are told me to be refunded in full. Then when my husband called back today because we hadn’t received anything in writing, they told him... Read More
The process to request service was easy. I was called to schedule an assessment within 24 hours.
I requested service on my dishwasher on April 14, 2021. I’m still waiting for it to be repaired. We’re coming up on 3 months!
I’ve called and called, but nobody seems to have any answers.
Great service. Our air conditioner stopped working in 100+ degree heat and my wife was in the Hospital and was to be released soon. I called AHS and they assigned a contractor. Unfortunately the contractor could not come out for a week. I called back explained the situation with my wife who had had a stroke and AHS found a contractor who could come out the next day which by coincidence is the same day my wife was released from the hospital. Actually my wife and I arrived at our house at the same time as the contractor. The contract fixed the air conditioning problem and my was able rest comfortably. Thank AHS!!
I am satisfied with AHS response time, but on a call back the response time
Its not so great. Takes too long to get things repaired.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
