American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This company will take your money and offer you incompetence in return. We have had them for years and the one time we really need them they are routing us to Manila and India. They promise to escalate your issues but they don't a d they will not call you back. I have not had AC for more than a month because they sent disreputable HVAC repair men to my house. The repair person opened the valves to my AC and dumped all my Freon out. When we call AHS we get agents who barely understand English and they read from a script. We sit on hold for hours to have someone repeat nonsense to us. Please save yourself the hardship. 6 years of paying them for them to send someone to violate my property.
The worst! While all my claims have eventually been resolved, the anxiety I have experienced and the lack of attention and accountability during a stressful appliance or pool break down are at best awful and at worst reprehensible. There is no excuse not to have an emergency support inplace for those after hours or weekend break down. An example. I was expecting out of town guests and stocked my refrigerator with over $500 worth of meat and other perishable items. Refrigerator died at 6:00p. m. on Friday afternoon. A contractor was assigned so I looked them up to see what their reviews were (a normal procedure after some bad experiences with other repair companies).... Read More
AHS breached my warranty contract by denying a claim based on incorrect information. I had filed a very simple claim for leaking bathroom faucets, and their position was that the faucets were "missing components" (Which per section 1.e.g.i, they can use to deny a claim), referring to the water cartridges, which were in fact present. The photos that their chosen contractors had taken even included the cartridges still in the faucets. After spending significant time on the phone attempting to reason with various AHS employees, they still chose to deny my claim. My guess is either the contractor/s had lied to collect the $75 service fee and move on to other easy jobs, or AHS misclassified... Read More
I have used my warranty twice. I am pleased so far.
Hands down worst experience dealing with these people! They have 0 follow through and don’t return calls, they cancel appointments without notification, write up wrong service requests, make you wait 30-45 minutes on hold to talk to someone, only to tell you they won’t correct their own mistakes!! The worst customer service ethics I have ever witnessed and experienced in my life!!!
I would give 0 stars if I could, they’ve been a nightmare to deal with!
I have has this home warranty for several years. Most of the service providers have met my expectations. I have had call backs on a clothes washer twice for the same issue. Also on the central AC. 3 times. I place most of my service requests on line. Why? When I call the service phone number, the answer time is 30 minutes or longer. Additionally, you cannot request a specific service provider who provided excellent service on a prior request. Today 06/22/21, the phone response time was 20 minutes.
The service has been timely and professional. Being able to use the local expertise we prefer is great.
I’ve had American Home Shield four five years, my AC unit went out April 5th..they sent a repairman on the 8th of April..they said I needed a new coil because it leaked out all the Freon. Two weeks later they sent a man to look at the AC again..six weeks later May 28th the part was to be here..two weeks later June 14th. They came out but the coil wasn’t all the parts needed because they found another leak..today June 21st. They don’t know where the part is but they’ll call and put us on the call list for repair..A-total of 83 days without heat or air..my home right now is 101 degrees, humidity thick..with temps outside 98 degrees. We have lived in our den with a portable AC unit this whole... Read More
I have had them for 8 years and they have gone downhill. It took them 4 months to fix a small part on my dryer and every time I called I was routed to someone overseas and was told that I was fortunate because they don’t have dryers over there??? The final nail in the coffin happened this weekend. My air conditioner quit working on Saturday night. I filled out a service request not expecting anyone to fix it since it was Father’s Day weekend. This morning(Monday) I called the company they sent me and was told they had nothing until Wednesday. Mind you my home is now 89 degrees inside. I found another company myself that would come out today and was told that they weren’t on their plan and... Read More
Service was superb. We had issues with our A/C unit. I made the request via online for service and had a text within minutes of someone will contact me as soon as possible. Within 30 minutes I received a text with the name of the company who will service the A/C. Two days later the technician was at our house and did an excellent job and answered all of our questions. We are very pleased with the service we received.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
