American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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If you want to speak with your home warranty company this is not the company you want to be with! Hold times are always over an hour! Even their chat line simply refers you to the telephone number ... and that require another hour or more of wait time. Once you get someone or report a "covered" appliance they are pretty good at getting a contractor to come make the repair although they (AHS) has to order the part and send it to the contractor even though one may be available locally that the contractor could get and speed up the repair. Replacement parts are generally at a lower quality than the original. once the repair is assigned I would give the company 4 stars. For being able to... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello William, We appreciate the time you took to tell us about your experience with your services. We strive to provide an excellent product and services for our customers. We certainly apologize for the extreme hold time and if you have any issues that we can address, please email us at social@ahslink.com, attention "Consumers Advocate". Thanks for the feedback.
Terrible company. 1. I called for a dryer check. I paid my 75 bucks. An agent came and told me I have to buy fuse and thermometer which he has to order and come back to fox it for which I have to pay 209 bucks. AHS said they don't cover because 'the machine broke because of yr fault' It is outrageous. I paid for the service and this is what I get. Remember I pay my monthly bills too. 2. I called for AC check. I again paid 75 bucks for AHS. An sgent called me and said he would come on July 20th. I was waiting all day long and I have a camera and I know who exactly comes to my home. A few days later they left a voice message informing me they couldn't find anyone to open the door on the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alemayehu, We certainly apologize for the issue with your services, that you have made us aware of. We would like to look into this matter. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
I wanted to share my feedback on the recent service I received from the company. I’m extremely unhappy and disgusted with the company. I have had a contract with the company since 2008. I’m a widow and I pay for the warranty every month because I cannot afford costly repairs on my appliances. Unfortunately, my ac decided to break on one of the hottest days in my area. I submitted a request to repair my ac on Saturday morning July, 22nd. I then proceeded to call the company to try to expedite my request. On Saturday, my city was under a heat advisory warning and the temp was going to be a 100 degrees. After sitting on the phone for almost an hour I finally received a... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jennifer, Thanks for bringing this matter to our attention. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will reach out to you regarding this matter. Thanks
Have had this warranty for nearly one year. Called to have AC fixed May 1. They sent out a repairman who noted on the form that he replaced a capacitor when he verbally told us he put in gas but could not find a leak. The AC went out again this past Fri 7/14. I called and got a recording. I reported the problem but never received a call from anyone. I got an email from AHS on Sat at 6:44 am stating who would be calling to schedule an appointment. After we did not hear from anyone beyond the 24 hours I called another company on Sunday morning to fix the air. I sent AHS an email cancelling the service call and let them know I had called someone else. I called AHS customer service... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Judith, Please send your property address and phone to social@ahslink.com, attention "Consumers Advocate", and I will look into this matter and follow up with you. Thanks
This warranty company is a joke. Every time you call to make clam it is anywhere from 45 mins to 1hr and 30 mins. My last clam had to do with my well pump leaking for the fourth or fifth time. I call hour and 28 mins later they made a calm. Never heard back from anyone in 24 hours I called back on a Saturday took 25 mins to get through spoke to some that told me my clam was cancelled due to over money allowed. I was explaining that the company came out replaced water pump and it keep leaking in the same spot. So now my water pump has been leaking for five days and no one is coming out for another two days. This is after I had to talk to a manager from AHS and to the company myself to set... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jason, I apologize for the extreme hold time that you have experienced. I would like to look into this matter regarding the plumbing issue. Please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate and I will be in contact with you regarding this matter. Thanks
We have been waiting over two months. No call backs no one to fix our ac. Keep saying there backed up. We even called the ac people ourselves and said there were 30 people in front of us. Call at least three times a week on hold over 45 minutes every time. No answer
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jeannie, I apologize for the length of time that it has taken to resolve this situation. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
I cannot believe you post this company as being in the top ten! Every review I read was like I was rereading the same miserable service was given to everybody. I know as I also have had disgusting service from these people. The technician wrote up my kitchen stove as being in need of replacement as it was too old to repair. Ok so I wait and wait for some type of response from the company. Nothing! After many hours on the phone with people whom could hardly speak english (nightmare trying to converse ) I finally got them to understand that I had nothing to cook in. Days later I called again to be told that they had found a firm that specializes in out of date stove parts but it would take... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Don, We would like to reach out to you concerning this situation. This is not the experience that we want our customers to have with our services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
I am a customer of AHS, but I won't be as soon as my contract expires. I have not had one service call where I paid the contractor on the spot that AHS recorded it as paid. I even had the contractor call AHS to tell them I paid their service fee and still had to call again twice because they can't keep track of their money. You have to wait on the phone for 30 minutes or more...if the system they use doesn't hang up on your 4 or 5 times while you are waiting...just to talk to someone. Now imagine doing this after every. single. service. call! Tonight I called and waited and waited just to have them tell me I'd have to call back tomorrow because I have to be on the phone with them at... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kimberly, I am sorry to hear about the billing issue that you are experiencing. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will look into this matter and follow up with you. Thanks
I have been trying to and trying to get a hold of this company for work that was done in my home. I bought a home and soon after, a leak in my upstairs bathroom was found. Once I FINALLY reached them, I told them of that problem and a few others, they told me a company would come out on a certain date, they did not. They rescheduled and came and I paid them the $75.00 fee. The next day I called them back because I forgot to tell them about my shower leaking and to add it to the list of problems to be addressed and was informed that I would have to open a new work order and pay another $75 even tho no one had been to my home and no work had been started. RIDICULOUS! It took them 5-6 weeks... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dawn, I sincerely apologize for this issue regarding your services. We aim to provide excellent customer service and regret the experience you've had. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
My house has been without air-conditioning for over three weeks AHS and their contractor keep blaming each other for why part hasn't come to to get HVAC fixed though AHS is responsible for ordering and shipping part out have spent over 9 hours total to this point waiting on hold with AHS and was hung up on after waiting an hour for an representative and had to wait another hour to get someone again to boot their HVAC company now won't answer phone and hasn't returned my call and I have been nothing but nice to these people as to try not to tick them off so I get even worse service.i just bought another AHS warranty for another house before these issues and now I'm going to cancel it before... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about this situation and the inconvenience of being without air conditioning. We would like to offer assistance regarding this matter. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will be in touch with you regarding this situation. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
