American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have been a costumer for 3-4 yrs already. I called since last week and I am put on hold for at least 45 mins-1 hour for customer service to pick up. I have a dispatch number and I called the company that was referred to me and they said they did NOT received an email from you. I have been calling you guys since last week but to no avail. I tried going to your website to request for another order but I could not because they have a standing order with the same appliance. I looked up your reviews here and it seems like i am not the only one who is not happy with how you do business with your customers. Time to look for another home warranty company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I apologize for the extreme wait time and the issues that you have experienced with your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate" we will follow up with you regarding this matter. Thanks
Been trying to cancel all morning. Called the number I was instructed to call and then I get transferred from one person to another and then in the "hold" queque. Now been 41 mins and still holding. Finally get a rep only to be told that I have to call another number! So why can't you post that other number on your website????? So now, I'm holding yet again!! So fed up with their nonsense of why they can't pay for this and why they can't pay for that. Even when it's covered under my plan. Was told I can't speak to a manager but they will have a "TL" which I presume means team leader - to call me within 24 hours. Worse customer service I have ever experienced and I still haven't been able... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dee, I am sorry to hear that you are wanting to cancel your services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will reach out to you regarding this issue. Thanks
There is absolutely nothing good you can say about this company.
- Customer service is terrible. I was left on hold for over 45 mins after trying to resolve an issue that was created by them.
- the HVAC tech they assigned did not show up for original appointment and then said it would be another week before he could get on the calendar.
Being in the service industry this is one of the worst service companies i have ever dealt with.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Andrew, We are sorry to hear about the unpleasant experience that you have had with your services. We strive to provide excellent service for our customers. Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", if you would like to be contacted. Thanks
You can never get ahold of these people! If you have any problems, plan to spend at least 45 mins on hold. Their Facebook page is riddled with complaints of outrageous call hold times.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tracy, My apologies for the wait time. Due to our increased call volume, the turnaround time is not as instant as we'd like, but we are working quickly as possible. If you are needing assistance regarding your services, please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
You do not know what you get until you need it. Well first time. For pool.We were told they are instructed to and i quote " bandaid" the problem. Thats a problem. Now we have been without ac since last night. Its thursday. Said wont come until monday...What! So i called to complain. This was 12 thursday. The warranty rep sent us to another contractor. After she was told they could come fri. I called this contractor 3 times. Since no call for the appt came. I was told they will call later. Its 9 pm thursday no call! So! 2nd night no ac. I will be cxl'ing. Also. The brochure advertised a/c can cost up to $3,500. They say if it breaks they fix.Nope. Contract says up to $1,500 in a contract... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to look into this situation. Please send your information to social@ahslink.com, and we will be in touch with you concerning this issue. Thanks
Worst Customer Service ever! Uncaring, rude and generally incoherent staff. AC had problem on 6/29. Was switiching on and off and leaking in our basementCalled in, had to wait over an hour to get through, and after a few days, a tech did come out. Problem with a switch. After two weeks, leaks started again. Had to place another call, AHS said we would not have to pay deductible, and same tech came out. As soon as tech left, AC started leaking gain. Called both AHS and tech, they returned within an hour and we made them stay until the AC unit went through the cycle. This AM rec'd an email from AHS about overdue service call charge. After an hour on hold, SC rep said tech said yet... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Thomas, I am sorry to hear about the bill issues that you have experienced. We have located your information in our system and will be in contact with you regarding this issue.
The tech was rude, refused to provide the summary of issues and he was not helpful and dismissive of our concerns. Have not been able to get in touch w/AHS to discuss (on hold for 1 hr 3 separate times). The electrical box is melting with no help.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kim, We would like to look into this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
This is literally the worst customer service I have ever received. Our AC was leaking and we called AHS (first time to ever call during our 1.5 yrs) on 7/14 only to be put on hold for a total of over 2.5 hours before reaching someone. Once we finally did reach someone we let them know we contacted another company and asked if we could get reimbursement. They just called today, 5 days later, and the woman was so rude that we will be canceling our contract. She referred over and over to the contract letting us know secondary damage isn't their problem and it was clear she could care less. When you pay for a service you expect it to be done right, but overall customer service is so much... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Priscilla, We certainly apologize for this issue and we would like to see how we can resolve this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will contact you regarding this matter. Thanks
Plan on taking the day off and having a speaker phone on hand as you will be on hold for half day. Staff is staff is less than friendly :lazy; if you have a fridge let them pump it up with Freon as a bandage so you can pay your 75 dollar co-pays LOL; kept mine going for two years. Still on hold ............lost all my Costco food time off work 12-5 hour window showed up at 5:15 could not get ahold of AHS?? Still on hold 1.5 hours "your call is important to us" "the next rep will be here to assist you" LOL Still on hold.........Tired and hanging up!! Great Service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nyla, My apologies for the wait time. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this issue. Thanks
I am in the process of exploring my options for a Home Warranty and was very disappointed to read all the negative reviews. I am that consumer that actually reads customer reviews beforehand. To send non-renewal notices for simply expressing concerns (online). That is exactly why consumers read reviews, to see how companies handle situations. AHS you failed! However, that is not the only thing that concerned me......your extended hold times are a major concern as well.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Drew, My apologies regarding the extended hold times and your disappointment concerning your services. Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", if you would like to be contacted. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
