American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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American home shield has always been extremely satisfying when I have called for a problem on my house. They have never refused or backed out from repairing the items that are in our coverage. They either repair or replace the appliance that has a problem. I consider them a five star company
Happy with all of my claim resolutions over 2 years. Good service companies and quick responses.
I was with them for over 10 years. The quality of work is excellent. The speed of response for service calls is excellent. The coverage is wide and I never had any problem with them saying an item is not covered in over 10 years. Those are the positives. The negatives are: - They will keep patching up an equipment till the very end to ensure they don't have to pay to replace. - When they do have to replace the ceiling will get you a replacement but usually not a quality replacement. On my AC unit for example that finally failed I ended up paying for a quality system totally out of pocket with no credit. - If you don't pay attention you will sign up for a package that covers a... Read More
Over all they do a good job getting someone to come and fix your issue. My concern is when do they decide to "REPLACE" the item that is broken? I have had two service people come to fix my refrigerator and its still broken. I have been without it for weeks, don't you think its time to just replace it, now that would be great customer service!
Extremely disappointed with the poor service I received. AHS sent a dishonest and unethical plumbing company (based on extensive Yelp reviews) to diagnose a problem. Initially they claimed they couldn’t honor the claim because the defective part was no longer manufactured. When I advised them that the part was still available under a different number, they changed their claim to deny it, saying I should have “known” about the defect when I had the home inspected. AHS advised me that I could appeal this and they would send a new technician — who also has terrible Yelp reviews about crooked dealings with home warranty companies.
Great service and easy to work with. Technician showed and immediately identified the issue with my washer and told me that it would cost more to fix than it wash worth. A week later my new washer that AHS provided had arrived and installed.
This is the second time the repairman came because the initial fix didn’t work.
Great friendly and quick service! We will use American Home Shield again.
Being an American Home Shield customer for the past 16 years, I was VERY disappointed with American Home Shield in mid 2020-2021. It has become difficult to understand customer service reps and for them to understand me. They only know what they see in front of them, and can offer no assistance beyond what they read in front of them. No referrals to a supervisor or manager or someone who can answer questions. Communication has become a HUGE problem at American Home Shield, causing me to feel my business is not valued, and being a customer is not important to American Home Shield. I even receive an email stating one thing, and when I called about it, the representative told me the... Read More
This is the worse warranty company I had to go through lot of struggle to cancel the contract finally On 12-Feb02021 -- Request Submitted on 20-Feb-2021 - AHS Denied ordering parts. 0n 23-Feb-2021 - AHS Denied replacing Water Heater with reason not covered (The same is mentioned in BBB response by AHS on 27-Feb-2021) on 01-Mar-2021 After pointing the coverage from Contract and Providing Proof of leak is not cause of Bricks by second opinion by Platinum Plumbing on 04-Mar-2021 AHS sent again the Yung's Sewer company got another reason "Cause is Sediment & Corrosion" and Deny the same on 09-Mar-2021. After Pointing to a coverage section in contract again the coverage of... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
