American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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To whom this may concern: Please be on notice that I have hire two attorneys to handle my protracted and intentionally delayed (by you) claim. The first attorney will be assisting me in claiming full reimbursement of my payment for the purchase cost of the unit, as well as installation, parts and labor, with punitive damages for bad faith claim against you. The second attorney is creating a nationwide advert and website for all dissatisfied claimants past and present to join in a proposed class action against you through the Federal Trade Commission and Attorney General's Office Consumers Protection. You already knew that I chose Option 1 due to the fact that I paid the $75 service... Read More
I didn’t choose AHS. They came with the purchase of my home. But I am so glad the previous owners chose AHS. I love this company and their service. I added additional coverage because of how they have handled all my claims thus far!
This company is great to have I had broken appliances and they got a technician out couldn't repair so the got right on it and replace items with no problem
Excellent and timely service provided. Very professional & customer friendly. We were happy with the whole experience. Thank you.
AHS. Is the best Co. in the market. I have tried other ones and they don’t cover as much as this one. They process the claims very quick and send only professional people to fix them.
If I could give less than 1 star I would. This company is a total scam. If you are in escrow choose another company. Language barrier issues. My claim was initially denied ( no email to let me know) on a 2006 Kenmore refrigerator which just quit cooling- was declared defective ( by warranty company) “because there was no part/ valve to open and add Freon.” ( as near as they could explain to me. I spent hours & multiple phone calls trying to explain common knowledge fridge design and mechanics to non- English comprehending people. Save yourself the hassle. This company is pre-disposed to keep the premium and deny an obvious honest claim. I will never pick this one again and will not be... Read More
The entire process was seamless: from assignment of plumber, to scheduling, and job completion. Everyone was friendly and helpful. The repair team came in and was in and out under a half hour. I have had other home warranties and they just don’t compare to AHS. Thank you for a pleasurable experience!
This company is a rip off....stay away.I had pool coverage but they said the digital unit that runs the pool pump was not a part of the coverage.Its like saying a spark plug wire isnt under a car warranty because its not the spark plug itself.Very expensive but they are deceptive
Your company is a fraud. I pay my monthly fee, paid for a plumbing service, the plumber came, had to order parts. Stated he would be back on Wednesday, never came or called, I finally got to speak to Plumbing office on Friday afternoon, they stated they would be there the next morning, again no show no call. I have been on the phone with your "agents", who do not speak very good English. They always put me on hold to call plumbing company, they are not successful, then they say they will contact the contract department and I would receive a return phone call in 48 business house. I have not received that phone call yet. I have asked to speak to a supervisor and was informed she... Read More
Always easy to work with. I have only needed to call for preventative things so I hope if I need for repair it’s just as easy
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
