American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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If this is the company that also called HSA they have the worst billing system I was charged three times $50.00 for the same job
They also bill me for someone else job
The worst is that some vendors do not report the $50.00 and this company put a freeze on my account and I had to prove out that I paid the vendor this happened three times in 6 months I had to send them the prof 10 times until they corrected it stay away
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anthony, I apologize for the billing issues that you have experienced. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will look into this matter. Thanks
I was going to make this a long and very detailed statement but I will not, This company has frustrated me and has caused my blood pressure to rise even more. It has already elevated since I had to move my family out of my house since my AC went down and with 8 days gone by now and my kids medical condition was bothered by not having air. The problem has yet to be fixed and nearly 10 plus calls later. I dont think it will be fixed tomorrow. I am looking for after the holidays. Its frustrating to have to be on hold for 1-2 hrs before you get help and then they dont give you all the information and you have to call back. Then after all the phone calls you almost get to the end , but that is... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Antonio, This is not the experience that we want for out customer and I sincerely apologize for this situation. Please send us your information to, social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
Difficult getting someone to come do service. No emergency service. My AC started shutting itself off on Saturday. I live in FL, 86 degrees in my home. Finally received phone call on Monday morning and they set appt for 2 to 5 the next day. AC still working intermittently. Never showed at eight o'clock was still way from arriving. Set another appt for Thursday 2-5. Arrive around 430, did a few things, swore it was fixed. Was blowing cool air but not cold, and he would not stay to be sure working. Ten minutes later, not working at all and no it is 830 pm and I have NO AC and he is not coming back. So two nights no air and all day for my dog at 86 degrees, and I left work an hour and a half... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Please do not cancel your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you to help resolve this matter. Thanks
As a Realtor, I have recommended AHS to many of my buyers and sellers.. I have also purchased it for my 2 homes.. They have always been very helpful and professional. I highly recommend them to anyone looking to purchase a home warranty.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Georgina, We genuinely appreciate the great feedback. Thanks
The Tech. was on time. Professional and knowledgeable and efficient.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Tito!
AHS is the only warranty company I've used but, none could be worse. I've had a home warranty for 3 years. The contractors they select are either too busy or send untrained folks. I've had to go to their escalation team on every claim. Even in the case of water damage in Florida they still think 3 business days is fast enough. There will be mold in the home long before the contractor even contacts me. Now I am chasing them to take my money to get my home warranty back enforce after the credit card company sent me a new credit card (number changed charge wouldn't go through). I've been on hold over 50 minutes on at least two occasions and usually it's 30 minutes or more. I even started... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Scott, I am sorry that to hear about this matter and would like to look into this situation. I will be in contact with you regarding this situation to see how we can best resolve this issue. Thanks
In general, American Home Shield does what it says it will. When I have a problem with one of my covered items/appliances, I file a claim, and they send someone to fix it (and I pay the deductible). In terms of them getting things fixed eventually, yes, this always happens for the claims I have filed. However, I've been dissatisfied with a number of aspects of how the process of repairing household appliances works with American Home Shield. First of all, when I file a claim, it usually takes a repair company a few days to contact me to make an appointment, and then usually a few more days for them to come out to my house to begin the repair process. If the appliances were of trivial... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jordan, I apologize to you for the inconvenience of the matter regarding your services and I will be in contact with you concerning this matter. Thanks
This is absolutely the worst service from any warranty company , we fought these people for 33 days with up to 120 degree weather. Could not get our Ac repaired , just excuses and a run around. They lie from one call to another, have no sense of urgency could care less about their customers. We finally had it repaired on our own total loss 5,000. Do not recommend this company save your money.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ben, I have located your information in our system and will be in contact with you concerning this situation. I apologize for the issues that you have had concerning your services. Thanks
The customer service was very bad,,after very long wait times on the phone,,still got no resolution
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Darren, I am sorry to hear that there has not been any resolution to this matter and I apologize for the wait time. I have located your information in our system and will be in contact with you regarding this matter. Thanks
No complaints at all! I have had nothing but good experiences with American Home Shield! The repairmen that have been to my home for repairs have always been professional, timely, polite and efficient! I recommend American Home Shield to family and friends quite often!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We certainly appreciate your wonderful comments Dawn. We are happy that you are enjoying your services. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
