American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I am not at all happy with the customer service or business practices of this company. I thought this warranty would provide convenience and the comfort of not having to break the bank each time there was in issue in my home. That has not been the case at all. Their contract services ended up marking up prices and attempted to charge for items I didn't even need. This is not for anyone who expects timely repairs, ease of use or good customer service.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Terri, I am sorry to hear this. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this matter. Thanks.
My 61 year old father-in-law has been without air conditioning for 5 weeks in the New Mexico desert where we've had temperatures in the triple digits. He notified American Home Shield when it first went out. There was a contractor there that could fix it that day, but American Home Shield said they had a preferred contractor. After realizing, more than just a few days later, their preferred contractor was too busy, they had someone from almost 2 hours away go to fix it. Wrong parts were ordered and/or damaged leaving my poor father-in-law living in a virtual hell because of American Home Shield'safety carelessness. He's forked over $700 for crane service to lift the a/c. He's paid what... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Heather, Thank you for bringing this matter to our attention, and we are sorry to hear about this situation. Please send his information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with your father-in-law concerning this matter. Thanks
My pool pump broke and someone was out the same day to fix it which I didn't expect. They fixed the problem in less than an hour and the pump was back to normal.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Gary. We aim to provide the best service possible for our customers.
I think the company is ok. But the contractors they hire are not qualified. Trying to get in touch with them takes more patience than one should be expected to have. The average hold time is 45- 55 minutes every day. I have been a member since 2001 and never really had to use them until recently and am sorry I invested 16 years of monthly payments in them, As of this date, I have been without a working refrigerator since June 7, 2017 with no resolve in sight.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Gloria, I apologize for the hold time and the inconveniences that you have experienced. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
We purchased a home with multiple problems, The home inspection was by a sister company. It has taken weeks to get something repaired. The evaluation process, then approval process, then ordering parts from "approved" vendors, is very tedious. Phone calls take over 40 minutes to connect.
The only things that work currently are AC and heating units that an outside vendor installed, since the AHS people were not given permission to do the right thing.
The damage caused by AHS not fixing a problem, drywall damage, flooring etc. so far is over $3,000.
We are still without AC in our bedroom wing.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jane, I can understand your frustrations regarding this situation. We would like to offer our assistance regarding this issue. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you concerning this matter. Thanks
WAITING TO FIND OUT WHY THE PART THEY ORDERED IS TAKING SO LONG. WAITING ON THE PHONE IS RIDICULOUSLY LONG, AND THEIR WEB SITE OFFERS NO UPDATE ON THIS.
I CALLED 3 DIFFERENT #S ON SEVERAL DAYS AND STILL GET NO PERSON TO ANSWER.
THEY MY CALL IS IMPORTANT, SO WHY THE HELL DON'T THEY ANSWER IT!!!
IT'S BEEN A WEEK SINCE THE PART WAS ORDERED AND IT'S EXTREMEMLY HOT IN TEXAS TO BE WITHOUT AC. I AM VERY ANGRY THAT I CANNOT TALK TO A PERSON FOR DAYS OF CALLING AND WASTING MY TIME ON HOLD.
CALL ME : 936-321-2984 KATHLEEN GORDON CONTRACT # 210999462
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Kathleen, We will be in touch with you concerning the issues that you have made us aware of. Thanks
I have used your A/C people. When I contacteed your office about the problem I was told I had to wait 5 days for relief from extraordinary warm weather. I felt it was an emergence but was told to wait. We wound up having to purchase an new system costing us $5,000 with AHS only providing $700 to the project. I called again about a toilet repair and was told again I had to wait 5 days until someone from out of town, Hers and His Plumbing could get around to fixing the problem. I didn't wait but had the repairs made and paid for them myself. Your statement that you provide quality and timely service is incorrect in that it is not timely at all. There was no empathy from the responding... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Terry, If you send your information to social@ahslink.com, attention, "Consumers Advocate" we will contact you and look into your concerns. Thanks
I have had AHS for several years now, based upon their partnership with Wells Fargo. I had never used the service, however. We came home one afternoon, and heard some popping sounds, coming from our outside A/C unit. I was going to call my usual contractor, and then remembered that I had AHS, and decided to give them a try. I called, and the service person was very cordial, and said that they were not going to charge me, until the contractor got there. Next day, the contractor showed up, found the problem with a wire, working its way loose, and arcing. The contractor was based out of an office, about 50 miles away from me, and he had a couple of stops in my area for the day. This is... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback Rip.
My central A/C stopped cooling around last week of July. My family spent the next 5 days waiting for technician to come out to check system due to the overwhelming calls they didn't have enough tech's for everyone unless you had a baby or elderly living with u. Bottom line, it took AHS 6-7 weeks for them to somewhat fix our A/C. 1st visit, the technician came out with muddy boots and yes from the front door to the back door tracking mud on carpet, he should've gone to backyard thru the gate outside! We waited a week for a supervisor to check system himself before giving approval to order part/s..2 weeks for part to come in...another week before they could come out and install, this time I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry about this unhappy experience that you are dealing with regarding your services. We would like to offer our help regarding this issue. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
Have had good and poor experience with AHS over the years. Recent experience was it. Had terrible service with pipe leak and lack of concern for urgent service need resulting in large out of picket expenses and property damage. I will not renew.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Terri, We are sorry to hear about the recent experience that did not go so well. It is our intention to provide the best services possible for our customers. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will reach out to you regarding this issue. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
