American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
We have had AHS for one year and recently filed a claim for the repair of our over the range microwave.
The servicing company was unable to locate the necessary repair parts because the manufacturer no
longer made them available. AHS notified us of this and advised that we needed a new unit. They provided
a new unit with all the features we had but also gave a dollar figure that we could use to shop for a unit
that we liked.We located a replacement,and had it installed.The invoice was sent to AHS and we received
full reimbursement in about ten days.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Donald, Thanks for sharing your service experience with us. We appreciate the feedback.
I have both good and bad experiences with AHS. First, the good. Getting service through their website is easy. It saves me the hassle of trying to go through the phone book calling contractors to see if they are available. Also, I know each repair is only going to cost me $75 (in addition to the cost of the policy). There are a few problems, though. It can be very difficult to reach AHS by phone if you need to talk to someone. You will be on hold so long you will wonder if anyone is actually working there. They do NOT provide an email address as they don't want to hear from you. This company is CUSTOMER AVOIDANT. Secondly, if you have a problem with a contractor, they may not... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jack, We thank you for sharing both of these experiences with us, and I apologize for the issues that you have experienced. If you need assistance in the future, send your information to social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
I have a $75 service credit for a mistake AHS made. I was told that I could not apply it to a recent request made online, it had to be through customer service. I am now having problems with my air conditioner and am on hold. I was disconnected after 20 minutes the first time. I have now been on hold for 58 minutes this time. All because I was told it has to be this way to use the credit. Sounds like they are purposely trying to keep me from using what is owed to me.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Michael, I would like to offer assistance regarding this issue. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will contact you concerning this issue. Thanks
Still waiting for my electrical issue to be resolved. The current company is terrible about scheduling, last time I called to schedule they DID NOT call me to come out. At some point I think reviewing some of the vendors they use would be helpful. AHS always tries to work it out and make it right! I do also appreciate the weekend my AC went out and had someone come out to repair it then submitted to AHS to be reimbursed...which they did! Much appreciated!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Branch, I am sorry that you are still waiting on this matter to be resolved and I will be in contact with you to offer assistance regarding this issue. Thanks
Poor service - each time. The "service reps" just tell you what you want to hear. Nothing is ever resolved and each time I call it is over an hour on the phone. Once a couple of weeks ago, I was on hold for 55 minutes, then on the phone with the rep for 15 when the rep asked me to hold while she called the repair company to check on my service request. When she returned to speak with me she cut me off - so an hour and 20 minutes wasted. I had to call back and start over. Then again a 45 minute hold time. When I asked this service rep if they would call me back if we got cut off - they said that they can't make outgoing phone calls. Well - how in the heck did the previous rep... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Renee, I apologize for the hold time that you have experienced, and would like to reach out to you to help resolve this situation. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Mt experience here is the best so far....Thanks
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback Ibraham. Thanks
It is ALWAYS difficult to get through with long wait times. AHS uses smaller, seemingly less experienced companies rather than the bigger names that most people have heard of and hear advertised. There was even a company that had been sent to my home for a repair, did nothing. When AHS tried to contact them they would not return THEIR calls yet, when I called for another service, they were listed as a premier provider. While It may be worth having this warranty, I have not shopped around to see if there are other warranty companies out there that provide better customer service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lloyd, This is not the experience that we would like our customers to have, and I apologize for that. I will reach out to you concerning this issue to see how we can resolve this matter. Thanks
Worst company I've ever dealt with for customer service my whole life ! First time I was put on hold for 25 minutes ,second time I was put on hold for 27 minutes ,third time I was put on hold for 34 minutes the fourth time It was for 23 minutes .fith time I was put on hold for over 25 minutes and I finally hung up ! Charged me twice 100$ each visit to same job! Sent out a scary looking un knowledgeable tech , that tried to blame my ac not working on a relay system that you want to charge $150 for what I had another company come in they found out it was a leak in my Freon nothing to do with that at all the farthest thing you could even imagine to have nothing to do each other what kind... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Thomas, I apologize for the issues that you have experienced with your services. I will certainly look into this situation to seek a resolution. Please send your information to social@ahslink.com, attention, "Consumers Advocate" and I will be in contact with you. Thanks
American Home Shield is the best home warranty company I have found to be a great resource for all my home warranty needs. I have a had three (3) issues that have been solved by AHS and they have resolved all three issues swiftly. They are very professional and complete every order. I would recommend American Home Shield to anyone that owns a home.
Mr. & Mrs. Franklin
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Happy to hear that you are satisfied with your services. Thanks for the feedback Eugene!
I had to make two calls about my ac unit. The first call the contractor came out and fixed whatever problem that I had. I payed the service call and another fee for whatever they did. The second call was within 3 weeks of the first one and I was told the compressor had gone out. It took them soooo long to order the part and set an appointment to come out and fix it, that I was able to find a reputable company to replace the whole unit be for I received a call to set an appointment. This was and is the worst service that I have ever paid for in my life. Slow service, AHS and their contractor where never on the same page. 👎
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jimmie, I am sorry to hear about this experience and I sincerely regret this issue has continued on for so long. If you send your information to social@ahslink.com, attention, "Consusmers Advocate", we will follow up with you regarding this matter. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
