American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I live in New York and had another home warranty company for 8 years. They were awful compared to the experience that I have had with American Home Shield thus far. AHS by far is way better than the company that I used to use. I hope that AHS continues to provide excellent customer service. Thank you.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Lola. We are glad to hear that you are pleased with your services.
We have been a customer for 14 years and have seen a horrific decline in their customer service follow up and follow through. For example, it took almost 2 months and numerous phone calls before our dishwasher was fixed. Another ecample, they are happy to get a monthly fee...$75 service fee and charge for freon after a certain level....year after year...but won't check both units during a service call although both units are within a foot of each other....another $75 service charge! Yippee for AHS....
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Mrs. Cole, If you send your information to social@ahslink.com, attention, "Consumers Advocate" , we will look into this situation and follow up with you. Thanks
My pool pump is making a grinding noise that causing my neighbors to complain. Although all the barrings are broken inside and the unit overheats and possible chance of catching on fire, they do not cover noise. This unit was rebuilt last year under their service and went bad again. They charged me 125.00 for 2 minutes the tech. looked at it. Now they want 125.00 again for the second tech to diagnose. If this problem is not resolved I will be cancelling my services.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mohammad, Thanks for bringing this issue to our attention, we will be in contact with you soon to see how we can best resolve this matter. Thanks
The worst company in the world. My ac wasnt working in 1 of the room. Called AHS and the technician took about a week to come out the fisrt time cause they didnt have any local companies. They finally came out and said I needed to replace the entire attic setup. I got a second opinion from an outside company and that wasnt the problem. By then the 14 period expired so know they won't cover my ac. Hate this company wont cover anything.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Roderick,
I am sorry to hear about the experience that you have had with your services. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you regarding this matter. Thanks
I had this warranty company for the last 7 months and the first time I used the warranty for an air conditioner problem, it took over 3 hours to report the problem and 3 calls later I was told that there was only 1 company in my area and I was told it would be 5 days before I could get an appointment. Since it was 84 degrees in my house and the temperature outside was 95 degrees. I told this company that was unacceptable and promptly canceled my contract because this company does not care about their disabled customers. This is the worse company that I ever deal with. By the way I found a local company that came out and fixed my system in less than 48 hours. Worse experience dealing with... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Stacy, I am sorry to hear that you have canceled your contract with us. I regret the issues that you have experienced with your services, if you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning these issues.
Horrible Customer service!!! I was called a lair by a rep named Serria. Both the inside and outside unit needed it to be replaced. Their tech made this recommendation. Instead they decide to look out for THEIR best interested and go a cheap why out. Costing me more money. I had no way of speaking with someone that could listen to appeal. Plus it took 4 full weeks to get it repaired. They simply do not care.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joseph, I can understand your frustration regarding this matter. 4 weeks is a long time to go without your essential services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
My AC is not working, submitted a service request- the assigned company called and left me a msg without the companys contact number. I called service company too busy to take my call. It appears to be a scam business. Cant believe AHS has high ratings and I have this problem- puzzling. I will cancel but who knows I will be refunded for my funds-I know its GONE, but...
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to offer assistance concerning this issue, please send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
AHS- The line is always busy when you need them most. Today, 6/23/17 the plumber from High Priority Plumbing came to investigate a leak under the sink in my kitchen. He determined that it was my faucet that needed to be replaced. All of a sudden after he took a half hour to buy a new faucet that magically a pipe broke under the sink when he was trying to turn the shut off valve- to open it? My kitchen was flooded and leaked downstairs to the main floor, damaging ceiling and new carpeting. But he finally did install the faucet so now do I still have to pay the $75 service charge? But of course! Can I get through to AHS to discuss this? No! Joyce Childrey 2939 Sweetbriar Walk... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Joyce, I will be in contact with you regarding a resolution concerning this matter. I apologize for this frustrating matter regarding your services. Thanks
The technician arrived about three hours late, but worked until the job was done. My home was for sale and vacant, but he did an excellent job in keeping in contact with me. He even took a picture of the receipt and sent it to me.
The overall experience in purchasing the home warranty and then transferring it to the new owers of my home was VERY EASY!
AHS customer service personnel were pleasant and respectful. The representatives were in the USA which made it much easier to communicate with them. Nuances of American culture don't always translate very well.
Thank you AHS!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
JJ. We greatly appreciate the time it took for you to share this experience with us, and we're happy that you are enjoying your services. Thanks
My central air system was identified as "not worth servicing and needing replacement." The contractor ordered the unit right there in the yard, gave me an ETA on the equipment and setup a return appointment to install the new unit. The next week he arrived and finished the work and cleaned up the site. I did experience a problem with the air handler that they promptly came back and repaired. the whole thing took a little longer than i expected (given the repair on the air handler) but the contractor was great, the unit works great and to date i have had zero problems with AHS getting a contractor out to me in an acceptable amount of time. So far, i am very pleased with this service. All... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Robb, It is our goal to provide the best service experience for our customers, and we thank you for sharing your feedback with us.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
