American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Had a water leak under kitchen sink. The plumber showed up in a timely manner. He did an excellent job in repairing the leak. He was also very professional in his task and manner.
My washer was giving problems and the contractor was unable to diagnose it. However, the contractor and AHS kept working on it until it was fixed, keeping me from having to purchase a new washer. The contractor was always friendly and listened when I explained what the problem was. I appreciate that they cleaned up after themselves and did not leave water all over the place like the first company that looked at my washer.
Have been a customer for 3 years. Had a tankless water heater go out. Within 2 days received a report that they would replace. However it took 10 days, 5 phones calls to get new hot water heater installed.
I have had two recent experiences with AHS, both unsatisfactory. The vendor they use in my area for electrical repair is long on excuses and short on customer service. The most recent repair order resulted in me honoring my part of the agreement, paying the contractor $75.00 upon the first visit. I was told a part would be ordered and they would finish the repair in two weeks. No one followed-up. More than three weeks passed - I called AHS and was promised to be contacted by a supervisor. No call was ever received. The item is still not repaired, and I'm shopping for a different warranty company.
I filed a claim for my AC not working properly in September, 2016. As of today, I am working with the BBB to have AHS fix the problem or refund me the cost of the warranty. Trying to contact them any other way is painful involving 20 minutes average holding time before either getting magically disconnected or trying to re-explain the issue to a representative who is apologetic for not being able to help further. Trying to cancel is even worse; no one ever answers the different number in the "Retention Department".
They don't guarantee color on appliances.
This can be frustrating when your kitchen is color coordinated.
And that's just one of the stipulations in the contract.
Read it carefully before you buy the warranty.
I've been with this company over 20 years & initially the service was great. Over the years the service has gone down tremendously. If you have a new home the service is great (that's because you need very little servicing with a new home), as your home gets older you hear more excuses why your repair is not covered. They use the excuse that you have not maintained what ever needs the repair, at that point they tell you the cost of the repair in addition to the $75 co-pay. I used to recommend AHS to everyone, now I don't even mention them. I got the extended plan including my pool & now a lot of the issues are not even covered. I recommend you look into other home warranty services... Read More
I was looking into purchasing this warranty and possibly recommending this to my plumbing and Heating customers. After reading the fine print it's definitely not worth it and after crunching the numbers and taking into account how often someone may need to use the service they make a fortune. They charge a monthly fee and a deductible first each claim not to mention a max dollar amount that they will cover. The max dollar amount for the heating system is $1500!!! They kidding me you can't even buy a new Boiler or Furnace for that price nevermind all the other materials required and the cost of labor. If they covered a direct replacement of your heating equipment and all the other stuff... Read More
AHS just raised my bill with no notice and this isn't the first time they changed the bill with no notice. I just called and the lady on the phone couldn't answer my phone as to why.
I would never recommend this company o any one…the worst customer service ever, i had such a horrible experience with this insurance company, three times i had an issue with my appliances, once was on last february when i called the insurance and after long time of waiting they sent a tycehnician to my apartment to check my Ac, tehy came in and diagnosed a lick in system and just changed a washer and charged my $400 for the gas and additional $ 75 service fee, as soon as they left i tried it few times and never worked right then i called them a month later and their technician withouth even going to the roof and check the system pout Acon and off and told me its gone be ok….it happened... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
