American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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December 16, 2016
I’m looking for a home warranty company to replace American Home Shield.
I’ve been without a washing machine since I submitted a service request on November 26th.
Their excuse is that they can’t find parts. Surely, in the USA there are parts available for a Whirlpool washer.
I feel sure they’re shopping (slowly) for the lowest price, and don’t want to replace the machine.
Please call me immediately. I have called ten times in 12hrs to check on the status of an expedited order on my furnace. It is 25F outside and the furnace has been out all night and day. My 2 kids are freezing. Even after making this an expedited service, neither AHS nor the contractor, Temp-a-cure Inc, has called me. This is the second time you have done this.
Pathetic customer service. No respect for your jobs and your responsibility. I've been paying a monthly fee for ten years and when I have an emergency you fail to do your one simple job. Twice! Useless service. My account number is RN#179655772. Call me and rectify the situation.
12/12/16 I submitted an online service request for a GE washing machine, leaking water from the bottom. Tech arrives 12/15/16, performs his diagnoses and tells me the transmission is no good and he's gonna have to order two parts. I asked if AHS informed him of the issue before coming out? He shows me the service repair request that stated "NOT WORKING". Now, I have to wait another week for parts and an appt. I've had AHS for years, maybe used them three times and I have experienced the same problem each time. Having to wait additional week/weeks for the part and actual repair to be performed. It is without a doubt unfair to the customer. We have to pay that service fee, spend $$ for food,... Read More
Our experiences have been wonderful. We will always have American home shield! We have used them twice and they have been amazing every time. Thank you for helping us with our home needs.
The company scheduled the repair for the next day, very fast. The contractor was very clean and friendly. I had a great deal of confidence in him. He found the problem and said he needed to get parts. I thought, "Yea, right. I'll never see this guy again". I was wrong. He was back in timely fashion with a exactly the right parts and repaired the problem in no time. He made it look easy.
As he was leaving, he noticed a small leak on a faucet next to the house and offered to fix it. All it needed was an adjustment. Now, THAT's service!
AHS sent an AC company to repair the duct work which created condensation through the ceiling. It took 4 visits and the company left a mess and broke the access panel framing. I took pictures and sent them to AHS and the AC company. It's been over three months with no response after I attempted to follow up four times. AHS has no customer service and the companies they send out must be lowest bidder. I had a similar experience when they sent a pool repair man to fix the leaking pool pump. They didn't do it right the first time and it leaked again, this time flooding my back porch and we had to rip out the carpet, but that's not covered. "it's considered secondary damage" AHS. Now it... Read More
As a realtor, I referred dozens of clients to American Home Shield when they purchased or sold their home. It wasn't until purchasing a home warranty through them myself that I realized NOTHING will be covered. A/C repair - Not covered, Heater - Not covered, Hot water heater - Not covered. I feel like I unknowing participated in a SCAM on my clients.
Please don't pay extra to cover pre-existing conditions... It is only for unknown pre-existing conditions and the fact that you are requesting a repair - makes it now a "known" condition and uninsurable. Will never refer them to anyone again and if anyone has a class action lawsuit - I would love to participate - contact me!
AHS contractor in Palm Beach County is AZ Remodeling. They are totally incompetent, rude and unreliable. Their technicians are untrained and don't know what they are doing. Beware of AHS and AZ Remodeling!
I had American Home Shield for a couple of years. If they are the best the home warranty business has to offer, that business is in a sad state, if you ask me! First thing that bugged me was the level of contractors they provided. Far from the best. I had a couple of leaks inside the walls of my home, the plumbers came soon enough, and in one of the cases they fixed it the first time. But what really bugged me about the plumbers was that they would talk to each other (in my presence) in their native language (I think it was Russian or some eastern European language)....I'm not sure why, but for some reason that rather bugs me. I feel like they're trying to get away with something.... Read More
I had numerous issues with them not covering items listed for reasons like leak in evaporator not covered because of rust ,appliance not maintained, tub faucet not covered even though in their contract plumbing leaks like kitchen and bathroom covered and even after i tried to resolve the matter with their arbitration I did not even get a reply
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
