American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I called them out to our townhouse. They sent 6 technicians from 4 different companies. All of them said, "well it is summer you are expected to pay a higher electric bill with AC" I lived in the town house 5 years this was our 5th summer, the most my electric ran was $200. It was up to almost $500. I called a friend AC guy and he found the problem and fixed it with a part costing $19 and about an hour and half in labor. We paid it out of pocket on top of paying the service fee to AHS and our monthly dues to them. It took 2 months. Our electric bill dropped to $185 the next month. So much for fast and fix it moto.
AHS ROCKS! CUSTOMER SERVICE WAS EXCELLENT! EASY TO MAKE A CLAIM WITH THEM.ANYTIME I HAVE CALLED ABOUT A QUESTION OR WHATEVER, CUST SERV WAS VERY COURTEOUS. WE ARE SO GLAD WE WENT WITH AHS FOR OUR HOME WARRANTY! A FRIEND RECOMMENDED AHS. SHE HAS BEEN WITH THEM FOR YEARS AND HAS BEEN VERY PLEASED. IT HAS GIVEN ME PEACE OF MIND TO HAVE THEM ON MY SIDE! HAVE REFERRED SEVERAL FRIENDS TO AHS.
The most recent repair was the fix a leaking toilet - the call was made late in a Friday afternoon, needless to say the last thing anyone wants or needs is a toilet leaking over the entire weekend. The AHS rep was helpful enough to all the vendor with me on the line, and the vendor (who could not come out that same day) guided me on how to turn the water off (I've never done anything like this before) so as to prevent any further damage over the weekend. The vendor promptly showed up first thing Monday morning and replaced a faulty hose - problem solved!
We had work done on our AC. The tech was on time and the tracker HS provides is really helpful. The young man was very knowledgeable and answered all my questions. Because he needed to order a part he made an appt. to come back the next day and he did right on time as he promised. He also gave me his cell number in case I needed to contact him. Great job have had no problems since!
American Home Shield Warranty has the
BEST Service in the world!!!??? That is if you want…
to wait over two months for your repairs…
be place on hold every time you call…
be placed on hold every time you are transferred…
spend over 1 hour on hold…
send over 2 ½ hours on the phone and get nothing resolved…
never get a phone call on the status repairs…
And all of the above is documented!!!
I have had AHS for several years and all they do is get worse and worse each year. This will be my last year with them. My dishwasher broke over a month ago. The first company they dispatched could not be here for a week so they dispatched another company. I looked the company up online and Yelp and Facebook had the worst reviews I have ever seen, things like if I could give them minus 5 stars I would. I begged AHS to send someone else, spent endless hours on the phone only to have they say that I had to use them. Long story short after four weeks I still do not have a fixed dishwasher. Two visits this week and still leaks. The people they send out look like they picked them up at a soup... Read More
My family has been customers for over 15 years. I am finding that they don't value their word, my mother’s stove went out on Thanksgiving they sent out to techs both stated that there is a chance if they repaired the stove it would still catch fire. AHS still felt that it's safe to repair the stove; it's not their home in jeopardy of fire. What kind of service is that, 2 techs stated it could still catch fire, we have been paying faithfully for year and this is the service we are receiving. I am sure there is a better home warranty out there somewhere!
Goodbye AHS!!!
AHS has an easy claim filing process. They have a very quick response time. The contractors the send out are professional. The contractors come in find the problem and fix it timely. The contractors clean behind themselves and makes sure the appliance is working properly. AHS does a follow up to make sure you are satisfied with the services you received.
I have been extremely please with the service plan I have with American home shield. It's nice knowing that if anything happens out of our control we have insurance that will assist with unplanned expenses. Thank you for providing excellence in your company.
American Home Shield warranty (A Service Master. Company) SUCKS!! My refrigerator broke three weeks ago. I called them at least 12 times (800-345-411) and no knew how much longer the wait would be for my part. I was immediately placed on hold every time from 12 to 30 minutes. I spent anywhere from 30 minutes to over 2 and a half hours on the phone when I call AHS!!! On 12/5/2016 I called and was told my part was finally ordered and would be shipped to their contracted repair service shop and should arrive at that shop on 12/15/2016!!! Once the shop receives the parts they will contact me to schedule a repair date. Unfortunately I will out of town for the holiday starting the 17th. That... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
