American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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When my central a/c stopped working, I immediately called customer service. The rep told me that I should expect to hear from the a/c tech shortly. The repair tech called me within hours and made an appointment to come to my rescue. He arrived on time and in short order had my a/c back in working order.
My most recent issue was resolved very quickly. My a/c wasn't kicking on. It turned out that I needed to replace my thermostat. It was replaced quickly, and I haven't had any issues since.
Contractor arrived a little early and had to leave to get a part but did it within 10 minutes, He was very nice and worked quickly. No complaints at all.
Am Home Shield is hard to raise by phone.
Their user portal is pretty good but leaves no room for comments towards specific issues.
I had a kitchen faucet that was frozen up and would not move from on sink to next.
Also the combo sprayer would not disengage from body of faucet.
Since the water still flowed threw, they deemed this functional.
I had them comr out three times to not cover this!
They spent more money denying a kitchen facuet that was broken for something that should be covered.
It would have been better to know that this would not be covered prior to wasting time and being 3 weeks out of service of faucet.
Phil.
I got the policy for my Mom on line. I was told it wouldn't be effective for 15 days, the 1st payment would be the 28th. I said I would purchase it it a few days so the date could be the 31st; I was told that wouldn't be a problem, she would change the date for me. That didn't happen. I called to change the payment date. I received a call letting me know that they could change the date, but that they would be taking a payment the 29th AND the 30th. No explaination as to why - just they had to do that. I canceled the contract. There was no mention of cancellation fees so it will be interesting to see if anything else occurs.
I had a problem with my heat pump not coming on when it should have. I submitted a work request and the HVAC contractor called within an hour of submission. They were unable to get to me until 2 days later but that is understandable. They arrived and checked everything and found nothing wrong. Possible glitch with the thermostat and maybe moisture in the control wiring but could not duplicate. Tech was very knowledgeable and gave his input. Excellent service!!!
If your thermostat took a couple of minutes to kick in and then was 3 degrees off, would you consider it broken? According to American Home Shield and American Appliance out of Riverton, that is not a failure and does not deserve to be replaced. Spread the word to avoid them both.
In the past they have tried to do the minimum, replacing a 1/2 hp disposal with a 1/3, a deluxe dishwasher with a very basic, cheap model, etc. If you are going to use them, make sure you are pro-active because they are really in it for the dollar. The customer comes second.,
Horrible experience.... refrigerator broke 4 weeks until fixed. Took 10 days to get part and AHS was not willing to do anything even when they failed to order part timely. AHS thought reasonable to go 4 weeks without refrigerator whic is not acceptable. You dont know how good or bad your warranty is until you use it. Previously recommended AHS to others but contacting them about my experience and to reconsider at contract renewal. My family went 4 weeks without a refrigerator and AHS did not care. Beware!!!!
American Home Shield has done a good job as far as covering what is under contract and an absolutely appalling job having enough customer service people to man the phones. Every time I have called during the last 5 months I have been on extended holds. I just carry my phone with me until it's answered. Today it was 1 hour and 20 minutes!!!!!!!!!!! All I needed to do was respond to an email from them to approve an appliance purchase. I had sent an email 3 days ago saying it was approved by me but I could not tell where that email was to be sent so it may have ended up in space somewhere. Awful!!
I'm in the process of looking for a new company. I've had AHS for 9 years and most of the time I've had great service however the last two experiences have been horrible. I have been out of hot water for 8 days. I contractor was sent to my house on the 18th I was told I don't have pressure regulator value by the contractor and the services would not be covered by AHS. The contractor said they could put one in but it would cost me 325.00 out of pocket, then I would need to hire a leak locator (out of pocket). I told my husband who was at work and he informed me we have a prv...called AHS and explained they tell me until the contractor submits his paperwork we cant move forward and they will... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
