American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I called American Home Shield to report a problem with my AC. It was on a very warm day. Within an hour I had a call from the contractor assigned to my claim. He was out at my residence the next morning & thankfully he could handle problem. I was pleased with the service I received from the contractor.
Their response time is poor, good luck if you have an issue with your furnace in cold weather. I've had several issues with contractors not showing up to do the repair or with poor workmanship. I don't think they vet the service companies they use at all. I researched one company that refused to come back and complete the job and found they had a very long history of doing shoddy work, no way they would be in business if it wasn't for companies like AHS keeping them in business. I've found that they often have a hard time finding anyone to work in my area and I live in a major suburb outside of Boston. When it comes to furnace issues, I don't even bother to call AHS because we'd freeze... Read More
I am currently experiencing the worst service from AHS. Something has drastically changed within the last few months with them. I've been a customer since 20014 and has had to use my warranty on two previous occasions. The service then was prompt and very professional. However, my most recent experience with them in getting my washer repaired is terrible. The repair man deemed my washer unrepairable and submitted a request for AHS to get me a new washer as my contract with them quoted. This has been 2 weeks ago and since I have been unable to get thru to the appliance purchase dept. The recording states that the hold time is greater than 30 minutes, but I have called 5 to 6 times and was... Read More
Am getting ready to drop this company. Took too long to respond and they have no contractors that will work on weekends. Took 12 days to get new hot water heater!
Was a customer for about 1 year. Called service for refrigerator 3 times for the same problem. Called AHS told them that problem isn't fixed. They did nothing. I finally bought my a new refrigerator which I think is cheaper than keeping the contract at $45.99 per month, and having to pay $75 each service request. AHS will try and get you to come on board and promise you everything.....don't fall for their crap!!!
Save your money!!!! Don't sign up for this.
Terrible service. Actually, no service at all. You pay money and...then do all scheduling and finding contractors yourself, even in emergency situation. Per agreement, they need to bring the contractor in case of emergency in 24 hours. We had leaking pipe inside the house on Friday ev and it was flooding everywhere. We called AHS, they told us they can send plumber only on Monday-Tuesday. When we disagreed and started demanding for plumber right away, as the water was everywhere - they send us the list of contractor, to whom we can call and find the one who can fix the problem....They did not help at all.
I am giving them one star only because zero stars is not an option. We purchased a home on February 26, 2016. As part of the contract, a home warranty policy was purchased through American Home Shield. We moved into the home the next day and shortly realized that our heat was not working. At the time I was pregnant, due on May 13, 2016. I contacted American Home Shield (AHS) within a few days of moving into the home. I was told that since the paperwork was still processing that I was allowed one service request within the first 21 days of the warranty period. I explained to the AHS customer service representative that we had just purchased the home, that we had had a home... Read More
This is the worst company I have ever dealt with. They keep you on hold for an hour and then hang up. They refused to replace my dryer, which was clearly broken. They kept sending contractors out that did nothing. They now owe me money and instead of paying me, they keep me on hold.
The service was great as always. I like that it doesn't take a long time to receive a response and scheduling an appointment is quick and easy.
Entering a ticket for something to be fixed was very easy. When it was discovered that the company that was to perform the maintenance no longer existed, American Home Shiel was very helpful in switching to a company that existed and to get the job done in a timely manner. Even if nothing breaks from this point on, I will continue to start with American Home Shield.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
