American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Last two service calls did not meet my expectations. My repairs were not completed, the technicians did not return my follow-up phone calls, and the pricing (for items not covered by my warranty) quoted by AHS was higher than the two other plumbing companies that came to my house and gave estimates on the repair. Very unhappy customer.
We were contacted as promised by the service provider. The technician was prompt. He had been here before as he worked on a similar problem in our other bathroom. He had to order the part needed. The part came in and he returned to complete the job.
All our experiences with American Home Shield have been positive, however a couple of the contractors have not been very reputable. Upon letting AHS know about them, different contractors were sent out and issues were resolved. AHS willingness to assist in rectifying incompetent contractors is a very good thing. For this reason, we have referred countless family and friends to AHS.
The service technicians who have been to my home have all been clean courteous and professional. Repairs were made in a timely manner and we are always highly satisfied. AHS is always prompt in processing our claims and always offer first class service. I'm so thankful for my AHS policy. It's worth the price of the policy and more.
Great if you can do everything online. However try to call and customer service is awful. I was on hold 48 minutes ( my phone timed it) before I had to give up.
While reading a number of the negative reviews for AHS, I see a pattern that unfortunately we have experienced. Our 35 year old AC in our Florida condo, that has serviced routinely, stopped working. We called our regular certified AC specialist and he felt it was beyond routine repair. AHS was called and sent a techni cian that was neither able to repair it nor personable. The following day, the same issue was apparent. He was called and said he was going away for the weekend and would return in 4 days. It was 89 degrees in the condo and we had contractors laying tile. Of course work had to stop. We requested a second technician (Bobby) and he said there was no fixing the AC. It had to be... Read More
I had been having issues with my air conditioning unit. I set up an appointment with Summer Breeze Heating & Air, Inc to have this fixed. They were on time every time, the tech, was very knowledgeable. He explained everything he was doing as he did it so that I understood what was going on. I think your services are great to have for any new home owner.
After waiting for over a week without hot water because they could not find a plumber to replace our leaking water heater. They gave me permission to contract directly with a plumber to get it done. Then they denied the $1000 bill because the plumber didn't follow the procedure to the letter. So now I'm out the money for the useless warranty and the water heater!
In early May, I had trouble with my refrigerator and once I called American Home Shield, I got quick services, from their partnering contractors Sears. The guy that came he did everything quick and efficient.He was even as to being very informative of what was the issue, also how he did what he did to make it work again. I am happy that I have America Home Shield has my back.
After contacting American Home Shield they scheduled an appointment with the right technician. Within the next day , th technician arrived and took care of the problem within 30 minutes. Great service and very reliable. I will definitely contact AHS for any services needed at my home.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
