American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Very disappointed in AHS. Our A/C broke 3 days ago and I logged a service request online to have a technician come out. A technician was assigned, but their office was closed for the weekend, so I called AHS back to obtain a different technician because the outside temperature was 101 and would be 95+ for the next few days. I was told (after being on hold for almost an hour) we would have to wait because there was already a technician assigned and that the temperature was not considered an emergency. The inside of our house was 98 degrees day and night even with fans running all over the house. I asked what constituted an emergency and was told that they cannot discuss that with... Read More
Absolutely horrible customer service. Been a customer for several years and each time I have had to call for service, hold time is more than 30 minutes. We have been without AC for 19 days and counting. Contractor says it will be an additional 3 days before they can get out to repair. Very frustrating as no one with this company cares about customer service at all, contract only states that a representative will call you within 48 hours, please note that doesn't mean they will be out to service whatever the problem is, nothing about service being done in a timely manner at all, you have absolutely no control over when the system is actually repaired.
Totally a scam. I am in Kentucky and the only air conditioner service contractor is 100 miles away. Never answers calls, plus have looked them up on several review sites and basically they say they are dishonest. American Shield say he is the only one I can use. Considering suing them for breach of contract. Meanwhile my air conditioner is still not fixed.
Our first experience with them was fine, but when it came to the air conditioner, it is a different story. We needed a part replaced that was covered, after our deductible was paid, but the big cost comes later. They obviously have to remove the freon to do the repair. To put the freon back in, it is $65/lb. They are only willing to cover $10/lb, leaving us with the rest, which is $550. We don't have that, so we've just have had no central air all summer in this 102-107 degree Texas heat. Thank God for window units. AHS should do better than this. VERY disappointed, and will reconsider whether to continue giving them our money for less than decent service.
They left us without ac for two weeks in the summer in Texas. Impossible to contact and didn't seem to care at all that it was 100+ degrees that hole two weeks.
I love American home shield. They have excellent customer service and are quick to resolve the problem. The most recent contractor Collins appliance service however I was not very impressed with because of their poor communication.
Overall, I am very pleased with my experences so far. I have had only a few calls that did not go well (didn't call for service, never came, came but did not fix the problem, came and then invalidated the service call). The majority have gone very well (fast response, good service man, repsectful, clean, on time, completd the job, didn't overcharge me, the rapairs were completed under contract, no hidden charges).
Upon reporting my air conditioner needed repair, the customer service at American Home Shield was right on it. They kept me informed every step of the way as to who was coming to do the repairs, when and then checked to see that the work had been done. The detail work of the customer service on my behalf could not have been better. The contractor was satisfactory and the fellows actually doing the work were so polite and determined to make sure all was working properly before they left it was nice to have a pleasant work experience.
The last time I used AHS was for a faulty furnace. The tech was here the next day and diagnosed the problem almost immediately (it was the thermostat). Everything was handled very professionally. I am very satisfied with AHS and the contractor.
This company engages HORRIBLE contractors! We canceled our policy after being assigned ANOTHER UNPROFESSIONAL contractor. Although we contacted AHS to explain our concerns and ask for a different contractor, we where denied any options, I was literally told, "YOU DON"T HAVE A CHOICE TO PICK WHO COMES INTO YOUR HOME, AHS has the RIGHT TO CHOOSE" WHAAAAAAT? Formal complaints have been filed on both AHS and contractors they engage with. DO YOUR HOMEWORK, read reviews and make calls! Sadly, AHS was recommended to us by real estate professionals, however, they have been informed and are now making other recommendations. Do Not Engage...Warning!
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
