American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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My most recent experience with AHS was a positive one. The scheduling department was knowledgeable and very helpful in trying to get the right contractor to my home to assess and resolve my issues. The contractor assigned to fix my hot water heater were professional, consider, and knowledgeable about the system. The time it took for them to resolve my issue was a little stressful but it was finally resolved. SWG's receptionist was very helpful and kept me informed with their procedures and timelines.
Our last serviceman was on time and very courteous. He knew about our special circumstances, and worked with us when he had to order a special replacement part for the oven. He responded immediately when we let him know that the part had arrived, and he came by when he received our call. He also gave us tips for how to run the oven more efficiently. We were very satisfied with this serviceman and the service call.
I feel that the companies they work with are not good. Have had problems repeatedly and they keep sending the same company to fix the same problem in the same month. Also, they're too busy to answer their phones. Have waited 45 minutes 4 times in 3 days. Got through one time.
Had trouble with first contractor. Called AHS to complain and they promptly assigned a different contractor. That contractor was prompt, courteous and completed the job. AHS personnel were very professional and efficient.
The last experience was complex, I had two contractors come out to my house, one of which told me I didn't need him because the issue should have been handled by the primary contractor. However, AHS was quick about sending both of the companies out to my home.
American Home Shield is a complete scam, I should've went with my gut feeling- but the "reviews" claimed that this was a good company. First of all- do not expect to speak to anyone on the phone (for any reason other than purchasing a warranty), without first being on hold for 15+ minutes- no exaggeration. AHS's Contractors have a special phone number so they can get right through, but us "customers" have to sit and wait. Second- there is no way to appeal any decision, what they say is final. I know for a FACT that one of my covered items went bad- I saw it happen right in front of my eyes, but according to their "contractor", it was caused by something totally different, which, SURPRISE!-... Read More
I have been with your service for several years. I have had two home repair companies and have been greatly disappointed by both but your service far and away has been the worst. I started reporting my dishwasher in February and finally got it fixed in mid July. It took me allot of hours and frustration to get the job finally finished. I have since let my policy lapse due to incompetence. During the long stretch of time, I was unable to get service on any other appliances and now my microwave needs repaired which this company did not send anyone out for. It is certainly frustrating.
Your customer service person was very pleasant and efficient. The repair service scheduler was quick to schedule an appointment. The technician was clean, in uniform and went about his job efficiently. The job was completed in a timely way.
Placing the request for service to the AHS rep was a pleasant experience. She was very helpful and showed professionalism in giving me service. The contractor found was responsive immediately the next day and was able to send their repairmen out on the same day. After the repairman assessed my need, the appliance was ordered and was installed the very next day. A plus service to the AHS rep and the contractor.
American Home Sheild is the worst company I have ever dealt with.
Super long hold times (45min-1 hour)
Have been waiting 3 weeks for AC to be repaired.
I call for status and get different excuses. They promise to call me back never do. They have made apointments and never showed up, They make apointments then they cancel, They forget to order parts. Its crazy what I am going through.
I cant believe they are still in business.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
