American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I called AHS about 3 of our appliances. Fortunately, Sears was the authorized contractor for all 3. Although there were different individuals that made the necessary repairs, I feel that they were extremely professional, made good on promises, and did a great job.
I had this service on three properties - my home and two residential rentals. On my home, I have had great success using the services. However, on one of the rentals we have had two service calls and neither resulted in the requested repair which should have been covered under the terms of the contract. One was plumbing and the other was AC. On the other rental, we have requested only a single repair and it was denied because my tenant has a home-office where she does tax returns. The company was informed of this before I signed up three years ago and told me it would be fine, but, after 3 years and $1,757 in premiums, plumbing service to the kitchen was refused because of the home... Read More
AHS has been great to work with. It was easy to log the service request online. They responded promptly. The service tech was on time and very helpful. They elected to replace our dryer and so far all has gone smoothly.
I rent out a property in San Diego and every time AHS has been contacted by my property manager they were more than helpful about arranging a service date w the tenants according to the tenants schedule. They recently evaluated an issue w the oven turning on by itself as you would be concerned as it was a gas stove, as well as a leak in the refrigerator. Both issues were fixed in a timely manner and to the tenants satisfaction. Hell they even want to buy the condo now!
American Home Shield has the worst customer service i have ever dealt with in segment. There hold times are over 1-2 hours long, it is impossible to get out of the automated call loop to get a person to listen to you. They use sub par contractors; who are unprofessional. Our heat pump has been broken for 3 months with no resolution from AHS and the contracted who visited our home twice already. If you call the service department and get a hold of them after 2 hour hold and you want to change something in your contract they will transfer you to sales for another 2 hour hold. There is no call back facility. If the contractor does not call you to schedule the appointments you... Read More
Would not recommend! I have called them out for two separate issues on a rental home, and they found a way to deny coverage both times but I still had to pay the $125 service call fee, when I could've gotten a free estimate with almost any company on the problem and cost of repair. Read the fine print of the contract before you spend your money with them. I had Old Republic for the first year after purchasing the home and never had any issues with coverage/service calls. I should have never switched. You definitely get what you pay for!
I live in a small rural area with limited contract repair services, so getting a contractor out for an immediate repair is difficult. Despite that, the last repair was done within a 4 day period. The AHS representative during the initial request was courteous, understanding and professional. The contractor was clean, courteous, knowledgeable and professional; he took the time to explain the repair, its cause and the final result.
Our clothes dryer was not heating. The repairman diagnosed the problem promptly. They had to order a part, so it took a few days, but when he returned, the problem was fixed and we have had no problems since. Good job.
1. if you like being on a telephone holding forever, this would be the company for you.
2) if you want to have the instructions you provide (pertaining to the service call) on their internet page NOT followed, this would be the company for you.
3) if you would like to wait a full day (10 hrs) on the day of the scheduled service appointment only to find the service company is a no-show, this would be the company for you.
4) when you decide you want to cancel your policy/contract be prepared to spend another 30 minutes holding on the telephone, only to learn a cancellation rep will call you back in 24 hrs or less.
Central air unit stop blowing cold air. Called AHS and they sent a request to a listed contractor. The contracted called us within 24 hours and scheduled an arrival time to look at the unit. The contracted arrived early at the set time and quickly went to work on the problem. Within minutes, he identified the problem, explained the situation and corrected the issue. He was quick, courteous, friendly and very professional.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
