American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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As of today no complaints!!!! They sent out a company for leaks the guy lied to us and American Homeshield. Customer service asked if I'd like a second opinion..yes of course. The second company was AWESOME! Fixed in less than 10 minutes. Thanks AHS .
Get job done in timely manner. Company notify when techician was on the way.
Gets the job done in a timely manner and always gave me a heads up when my technician was on the way
Very happy with services and professional people you send out for the repairs
My experience with this company was horrible. I was without a refrigerator for over a month. I was on hold for hours. Several of their vendors aren't even in business or they don't contact you. They apologized but never offered a solution except just to wait. My Realtor made a call and complained and said they wouldn't use their services anymore. I surprisingly received a phone call from a Supervisor who refunded my deductible. I wouldn't recommend them to anyone. Unfortunately I have to deal with them for a year.
We had American Home Shield for 12 years in Arizona and had a very good experience. We moved to Southeast Kansas and are very concerned about providers here. Our stove has an electrical problem and after more than 48 hours we still don't have any provider contact us. I have phoned customer service and was on hold twice for an hour or more. Check and recheck providers in the area where you live before engaging this company.
I can't for the life of me figure out why this company would be highly rated unless you enjoy doing nothing FOR HOURS on end waiting to talk to a representative. And then if you enjoy waiting further hours waiting for another department. They are nothing if consistent. If this is what makes you happy, this is the company for you! They are IMPOSSIBLE to get hold of. How about a chat feature or email? I have heard these things can be done on the internet (heavy sarcasm). I cannot tell you how many times I've spoken to someone from the Philippines, who, although nice, had a heavy accent and the phone line was totally substandard. I don't think they provided me with anything more than any... Read More
Compared to the last warranty American Home Shield is awesome they are quick in setting up for your problem and have a fast response setting up your appointment I highly recommend them
I recently had American Home shield.....worst experience I've ever had with a home warranty company! I teied to call them to book an appointment for service of my air conditioning unit. Could never reach anyone in customer service department, so I booked on line and paid the $125.00 service fee at time of booking! A few days later, my son came by and inspected the unit. I think he said "he simply flipped a switch" and everything began to work normally! I, then, tried to reach First American Home Warranty to cancel the appointment (no one called or emailed me to actually set an appointment date) having noticed that they had already charged my credit card! Must have tried at least 10-15... Read More
These guys are the worst. Rip Off...scam. I paid them over 10000.00 for 14 years. Every time something went wrong like a water heater leaking the took a month to approve the fix. The last straw was my drains were starting to clog up and they refused service. So I cancelled them and now they say I have to pay them for the rest of the contract period. I never signed a contract and the contract says I pay them and they provide service. Not the way they look at it! They don’t provide service and you still pay.....nightmare!
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
