American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Every time I have contacted American Home Shield Warranty they has always completed the job through there subcontractors that they hire. I have been with the since August 1st, 2001 and have never once thought about changing service plans.
I’ve been using the service for at least 15 yrs. Although AHS is quick with the dispatch, the last time I needed the service, company they sent was subpar and I had so many issues getting them to come out. This time, service was GREAT. They sent a plumber out to diagnose the issue. It turned out that it was a HVAC issue and a company was sent out promptly the next day and my service fee was transferred. The tech sent was awesome. He diagnosed the exact issue and it was a simple fix to my furnace. I was afraid it would need to be replaced. I’m so happy.
It can be a little hit or miss with which items are covered, but some coverage is waaaaay better than no coverage at all and coming out of pocket. Thus far, all service calls I’ve had have been straight forward and the contractors they’ve dispatched have been transparent and professional.
We have been with this company for 12 years. Things were great until a couple of years ago. Something changed for the worse! This has become the most unprofessional, unpleasant company we have dealt with. They'll charge a trade service call fee and not deliver! No work will be done! We pay for the full Monty with our plan with includes everything. We put an order in for two faucets to be replaced, and they charged us 2 service trade fees on our card and no work was done at all! Then they closed the claim saying it was completed! We have tried to straighten out this mess on 7 different occasions to no avail! They haven't reimbursed us our money as Promised, so we are taking them to court!... Read More
This company is a rip-off. We have had coverage for many years. When our air conditioner broke, they would not replace the air conditioner. Instead, they are paying about $900 of the cost and we are paying $5,800. We are taking them to court, but I'm sure they have some caveat buried in the fine print. I don't understand how this falls into their advertisement that they will "repair or replace" for only the cost of the service call.
Easy to set up a service call. Problem solved with few issues. Couldn't ask for anything more.
Great response and great service. My air conditioning broke and they had it fixed within a few hours.
The contractors respond in less than 5 hrs. and they are reputable c Professional contractors that are tops in their field, they can find the problem and repair or replace .
Terrible service, terrible response. This company used to be the best, but do not go with this company. I’ve waited 6 days without a working refrigerator. I’ve spent hours on the phone for a resolution, but nothing. Please go with another company. I pay $61 a month and I’m getting nothing for this service. Well, I don’t feel this company deserves a rating, but I’m not allowed to submit this unless I give them a rating.
I have been a customer of American Home Shield for over 20 years but lately their service and providers are completely sub par. My air conditioner went out about 3 weeks ago and to date I still don’t have air. I live in the high desert where temperatures have been soaring well over 100 degrees daily. I have called repeatedly try to get this resolved and I have been on hold for over 5 hours just waiting to speak to someone regarding my repair. This extended wait time has happened for several days. When I get someone on the line, they have stated that the part is being ordered yet, I still have no air. The service provider, Seabreeze Heating and Air doesn’t answer their phone and I always... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
