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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Thomas C
5/21/2017
Was The worst Company I have ever dealt with in my 51 years on this earth. Now I am from a place were if you don't have anything good to say keep your mouth shut well this company deserves everything that this mouth is going to say. In the beginning they were courteous, accommodating, and even gave me extra coverages and services. little did I know i would have the 3 weeks of purgatory and no clean clothes to boot. first call was nice and after the 11th call and of those 11 3 of their reps hung up on me, or let me say the call got disconnected. i still don't have a washer that works nor has 1, not 1 service provider called me. Not one! nor have Select warranty called me not a single time... Read More

Susan S
5/21/2017
This warranty is only as good as the contractors they work with. Our service has been uneven. Personally call in your claim and when they assign you a technician, call the technician immediately to ensure quick service. If the technician can't come, call the the warranty company for another. Garbage disposals and ceiling fans are up to you. They will give you an allowance and you must fix it and get reimbursed.

Stephanie N
5/20/2017
They don't even deserve 1/2 star. Plumbing been backed up since Wednesday and no plumber yet. I called the plumber they assigned me and was told after several calls that they were on vacation. Apparently they are the only plumbers that they use. I asked Select to assign me new contractor and they are still searching for one 3 days later. I asked to speak to supervisor and of course none were available. They wouldn't even give me a name. In process of getting contract cancellation now. Let's see how that goes...

L
Lrrealtytop10
5/19/2017
They are crooks they will not pay for nothing my air and my ice machine and garage door opener is out they will not fix nothing they need to be put out of business

S
sheila
5/19/2017
I highly recommend Select Home Warranty. My claim was processed quickly and repairs were made on my dishwasher right away. The overall service was great.

A
Arthur
5/19/2017
Very helpful representatives. My questions were always answered and my claims were handled professionally. I am thrilled I chose Select Home Warranty.

J
james
5/18/2017
I received excellent service from Select Home Warranty. All my questions were answered and my claim was processed quickly.

M
michelle
5/18/2017
I filed a claim for my pool pump last week. The contractor came to my home the next morning and repaired it right away. The service was quick and simple.

Ritu G
5/17/2017
Very Bad Home Warranty. They don't cover anything beyond the 150$ cost for first three months. They put cap on the amount to money you can use for repair. Don't get Home Warranty insurance through them. They will find some excuse or clause to cover them up. Very Bad experience with them.

A
alejandra
5/17/2017
I placed a claim for my pool pump and the process was easy. The contractor was professional, courteous and he took care of what needed to be taken care of. The pump now works 100%. They have good customer service and the problem is resolved. I highly recommend Select Home Warranty.

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