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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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elizabeth
5/5/2017
The company was very considerate. They took the time to show me what was wrong and how they were going to fix it. The man that did the repairs was very knowledgeable and kept me updated on when he was going to return. He made the required repairs in a timely manner. I highly recommend Select Home Warranty.

T
tamara
5/5/2017
SHW came out for the air conditioner issue in my most recent claim and I was pleased with the experience. The claims rep did a great job and the contractors did tremendous work. A checkup was done and everything was fine with the air conditioner. It's been performing excellently since the repair. I'll definitely continue with the service.

L
lori
5/4/2017
Fantastic, very happy with your service! Service people are very prompt and call within an hour of their arrival. Telephone customer services are also great, but time on the phone can be long, however they inform you of this in initial part of the call.

S
sarah
5/4/2017
Contractor called promptly to schedule an appointment to fix our dishwasher. Service person was thorough and pleasant.

D
danielle
5/4/2017
My husband recently filed a claim online for our dryer and the process was very easy. They had to order parts which kept me out of a dryer for a week, but other than that it wasn’t too bad. Their technician had excellent service and they usually take no longer than a day to contact us.

A
Angry C
5/3/2017
Select homewarranty must have paid to be on this list. They have some of the worst customer service and the companies that they contract with are terrible as well. Select is cheaper than most companies, but remember that you get what you pay for.

G
Geraldine W
5/3/2017
This company is horrible. My hot water tank started to leak. I had to have it replaced and they would not cover it because it was rusted on the bottom. Later on I had a slab lead and they don't cover that either. So explain to me what in the hell i paid you for. I think most home warranty companies are a rip off.

J
jessica
5/3/2017
I filed a claim for the air conditioning unit over the phone, and in approximately 24 hours, a tech contacted me. And the service was very good. We've been with Select Home Warranty for quite a number of years, and we're very pleased with them.

J
janet
5/2/2017
I recently filed a claim for my air conditioning unit with Select Home Warranty. I did it in the evening and the appointment was scheduled immediately. The technician got in contact with me the next day. The service was very good and they were able to resolve my AC issue in about 3 days. They were very nice.

Linda D
5/2/2017
I purchased this warranty because I was relocating to a new area and wanted to have a service to call if something needed to be repaired in a timely fashion. I'm sorry to say I picked the wrong company. My AC is not working so I called the claim in about 6:30 am Monday, 5/1/2017. they sent an email about 11:30 am saying that a service person would call within 12 hours. I called the service person about 10 am on 5/2/2017 because they had not called me and the earliest they could get to me is Thursday 5/4/2017. I have not had my service appointment but the time between calling in the claim and getting the service appointment was ridiculous. Another issue is actually speaking to... Read More

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