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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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B
breighanne
3/28/2017
My most recent claim with Select Home Warranty was for a plumbing problem. Submitting a claim to them was an easy process. The contractor they sent was wonderful. We were in a rental property and I've had them out there a couple of times before. I'd recommend them to my friends.

B
bzhang912
3/27/2017
How can you still list select home warranty as one of the best. It should be one of the worst. I have two claims rejected. Then I have a third one, I think this one is crystal clear, my oven's control board is not working. Then, it is rejected again. They said it is broken off. Then I called the technician who inspect the oven, I was told he just reported my control board is not working. However, the control board part is no longer available. The company is not only cheating but also very unprofessional. I would suggest anyone who is searching warranty to select another company.

C
crystal
3/27/2017
The company was very considerate. They took the time to show me what was wrong and how they were going to fix it. The man that did the repairs was very knowledgeable and kept me updated on when he was going to return. He made the required repairs in a timely manner.

J
joy g
3/27/2017
Very professional, quick to respond, knowledgeable and patient. Highly recommendable

F
fpbhome
3/25/2017
When they no longer want to provide service they cancel your policy and claim that you requested the cancellation.

D
Dawn
3/22/2017
This company is a sham. The call center is a joke and passes you around for an average of 20 minutes when you try to follow up on a claim. 48 hours after my small plumbing issue became urgent. I tried to get them to give me the number to an authorized plumber, but kept being told to wait for the email. I finally got the contract email, after 6 different phone calls and being hung up on twice, and the contractor they assigned did not service Louisville, they were located in Bowling Green, approx . 3 hours away. BEWARE THIS COMPANY IS UNETHICAL AND SHOULD BE CLOSED! I have contacted the better business beareau. I am going back to American Freedom. They were awesome.

B
Bridgette
3/22/2017
0 stars. This company would listen when I had a minor roof repair need. After getting a $300 repair estimate from their service man for an electronic panel repair, they told me they deny my claim due to a lack of maintenance because there was lint around the outside of the barrel inside the drier. I ask you, if the electronics panel isn't heating properly, how is that a maintenance issue? Really. Do NOT use this company. CALL AMERICAN HOME WARRANTY. I REGRET LEAVING THEM.

C
Crystal
3/21/2017
Terrible company. It's a scam. They use a depreciation value and do not cover labor. They are misleading when you purchase the coverage.

L
Luer
3/21/2017
I submitted a claim for our swimming pool and it's very easy doing it which I usually do through Select Home Warranty's website. The technicians were very good and the quality of the work done is very good to this point.

P
Pam S
3/21/2017
I think Select Home Warranty scams people. I am a Realtor and have had a horrible experience with them. They have given me and my clients horrible service and end up not paying on claims. They wouldn't cover my refrigerator because they said the compressor was inside the refrigerator so it wasn't covered. When my pool filter broke, they said it wasn't mechanical damage. Their contractor that they sent to my house told them it was mechanical damage but they refused to cover it. Several contractors told me that they are the worst home warranty company o work with. I believe it.

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