Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4208 Customer Comments & Reviews
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Been without a refrigerator for a week. Talked to a supervisor of claims and now it went from no techs in our area because we live in a rural one to they are booked 3 weeks out. Asked for the company they have under contract would not give it out. Then they say they may jave one. I am done with them. Time to get ahold of the attorney generals office.
Select Home Warranty, is quite literally a scam. Their represenatives "claim" that they cover any number of items, but the devil is in the details! They have made provisions in their contract so that they may only cover part, ( if your lucky ), or what they appraise the COVERED repair should be. Example: One HVAC, company was to be dispatched to my home to work my unit. They had worked on it before. I called the company to find out when they could arrive and their response was, " we don't do anything for Select Home Warranty. We sent them a bill for a repair that was to be covered by their company and they paid only part of it". The same is true on a claim that I called in for my garage... Read More
We filed a claim with Select Home Warranty for the air conditioner a couple of months back and it's been working fine ever since. The technician that came was a pretty good guy, and I had them come out again a week ago to give me an estimate on some more work that needed to be done that's not covered.
So far, I've had a good experience with Select Home Warranty and everyone there was great. I've had to put in two small claims and they were both resolved promptly and I was satisfied with the results.
This Company is a complete rip off. My A/C unit was not blowing cold air so I called my warranty company" the so called top ten rated best warranty company". They sent a technician out and he stated I would need a new compressor. I called select back and the representative stated that my unit was not covered under warranty. They basically told me that there was nothing that they could do,but I was a valued customer and they wanted to keep my service. .
I bought the house in June and signed up with Select Home Warranty. We had a claim for our pool and submitted the claim online. The claims process was easy and their website was user-friendly, and then I got responses about it immediately. I've already recommended Select Home Warranty to friends.
I filed a claim for a defective heat pump compressor. It took 4 days for them to assign a claim number. Then it took 3 more days for repair technician to perform on-site visit. It took 3 more days for them to call me asking for maintenance records which I FAX'ed to the number they gave me. It then took over another week before the repair technician was able to contact them as they didn't contact him. The repair technician then was told the most they would pay was $200 on a $900 repair because I did not submit maintenance records which I DID, and also because I did not submit photos which they never asked for.
AVOID the people at all costs!!!
This company is horrible. The customer service reps are rude and they refused to cover my very first claim related to my HVAC system leaking. Apparently a lead in an HVAC system is not covered, really? I demanded a refund and they refused, saying they will only give a prorated portion of my money back even though I only had the coverage for 2 months and they didn't cover my first issue. STAY AWAY. Go with a different company.
I filed a claim for my a/c that was not working this past summer. A contractor was sent to my house who was very professional and courteous. He repaired my a/c after replacing a small part and everything worked very well since then. I have always been happy with how Select handled my claims.
This has been the worst company ever.. I would not recommend it to anybody.. After they approved my claim to come fix my garage door and sending the company, I was not happy with the company they sent me.. I called them and asked them to send me someone else, they refused and asked me to give this garage company a chance, which I agreed.. They stood us up and I called select and told them what was going on and they could never help me, after asking to speak to manager they gave me the run around and never got a call back from manager.. Then they finally tell me that my claim should have never been accepted and told me they would not cover the problem.. Keep in mind all this happened over a... Read More
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- Appliance-only, systems-only, or combination plans available
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- No home inspection required
- File claims online or by phone
