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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Enrique E
9/23/2016
STAY AWAY FROM THIS COMPANY!!! There is a reason this company isn't accredited by the Better Business Bureau. Our A/C blower fan stopped working and for 2 WEEKS, SHW kept saying they were looking for a technician. The truth is, they don't have any because repair companies do not want to work with SHW. SHW kept telling us to get our own technician and they will reimburse us. We finally did due to the record heat and the technician said it was due to normal wear and tear because the motor was old. SHW wanted to see maintenance records, and after all that, they will only reimburse us $150. This is just like everyone else with A/C problems. This is their technique: They will tell... Read More

M
Mike v
9/23/2016
Beware! make sure you read contract terms carefully! I live in newer home 10 years old and recently had issue with the blower unit of my furnace. Contacted Select to start a claim and 1 week later got a tech to come diagnos my unit. Thank goodness it wasn't winter! Well, the tech disassembled my unit and determined the blower motor was bad. He left to get another unit and when he returned he side he could not finish install until Select gave him authorization? I then checked my email and Select wanted 3 years of maintenance records or pictures of ther unit which I provided.no one has made any attempt to contact me to keep me updated so I called and was in formed the Select was not going to... Read More

S
SAdcock
9/21/2016
I am a Realtor in Texas and I have signed up many clients with Select in the past year. The last 5 transactions have been horrible. Their customer service is horrible and the their repair center is just as bad. I would never recommend them to any of my clients or Realtors.

D
David C
9/19/2016
I would write a review and rate it 0 stars if possible but I agree with all those one star ratings since I got treated the same way. Promise you peace of mind and got nothing but a headache. I just hope new customers read these reviews and if you also rated this company a one start please take the time like I did and report it to the BBB also.

A
Abou J
9/19/2016
An awful company to deal with and do not cover a lot as it it listed. I called during the weekend and I was told the people that can access my account do not work during weekend. Do not get them and if you do please read the fine prints as they do not cover a lot. STAY AWAY!!

J
john m
9/17/2016
I have been trying for over a month to get reimbursed for my toilet it cost $731,they say every time I call that there is no supervisor available,I have Faxed the bill to them 5 times and even sent a certified letter,they can find no records.This company is a complete fraud I would suggest anyone but them.

C
Carlene W
9/16/2016
They have awful service. We will never renew with this company. They use inferior contractors. When you call Select for status, the representatives are clueless. They don't keep track of their work orders. When you call they can't find your requests. Very poor service they need to be shut down.

S
Sheila S
9/16/2016
Save yourself some aggravation and do not contract with Select. They will give you such a hassle on all the claims that you make...not worth it. American Shield is much better. Run from Select.

E
Ernesto b
9/15/2016
Very bad cust service I been waitin more than 2 months for a reinburse.. still waiting, called leave message no return call mean agents

D
Diane
9/12/2016
Absolutely horrible company. I would not recommend. When I originally signed up they told me the warranty on my home would begin the day of closing. Had an issue the first week and called. They told me oh your policy does'nt begin until 15 days after they receive the check from the title company. Wait 15 days and call back, next person says 30 days from closing. I ask for them to send me something in writing to that affect. They send an automated email that i've canceled my policy. Call back again they said sorry was sent in error. To make a long story short they give you the run around. I had a new issue with my A/C not working 42 days after closing on the house and again called my... Read More

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