American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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AHS assigned a terrible vendor to fix my refrigerator. (Appliance Repair Experts) Took them almost 2 months to order a part. Vendor will change date of in 4 occasions. When I called AHS to complained they will side with vendor and said I had to give them a chance to fix it. 2 months without a fridge in the desert. I have an older mother and a surgery myself without food, we had to go out to eat daily. I was shocked company will not protect their customers from unprofessional vendors. Technicians were rude and unprofessional. They wouldn't even put back the fridge where it belonged.
I am so dissatisfied with AHS. I have spent 3 weeks and hours and hours of my personal time on the phone with them to get my water heater replaced. I still have a broken water heater. The technician refused to come to my home to install the water heater unless I pay in $850 in advance for modifications that have already been done. NO, I am not paying $850 for $50 in parts and 1 hour worth of time. The technician and AHS have said, 1- AHS does not reimburse the technicians enough to cover the cost of the replacement of the water heater and that they make their money off of the modifications, 2 - The technician offered that a cash out offer. Beware! It took the "cash out" team over a... Read More
i have had AHS for a long time. Generally they are OK. But this time my dryer problem has been going on for more than a month and they have assigned me a company which is very inefficient so this time they get a D
Horrible customer service. If the technicians they send fix your problem, you have no problem, however, if they send someone who doesn't want to fix it, they will deny any and all coverage. We had a clogged sink: they sent a technician who couldn't fix it after an hour, so he left, saying in his report: Sink clogged, couldn't clear line. We called to request another technician. They sent another, who stayed for a whole 10 minutes before saying the same thing. 5 weeks later, talking to multiple representatives, they claimed about 20 things that they wouldn't cover (all things that were clearly in the contract that they covered), and completely refused to fix the issue. "Handyman" relative... Read More
My experience with AHS this past year has been horrible. Now to add insult to injury, I received a premium renewal notice which reflects a 15% increase over last year ($600), and a whopping 100% over the initial $315 when I enrolled in 2014! When I called to cancel today, I was told the cancellation department couldn't handle my call today, but my request would be submitted. Unbelieveable!!
This company uses extremely deceptive practices. The intentionally prevent you from being able to communicate with the same person twice - and are quick to provide you with blanket statements about how they don't cover things. Moreover, note their contact states they cover things like plumbing and electricity, but then note that another part of their contract states that they are not responsible for access to covered items. That means that anything behind walls - which electricity and plumbing inherently - are not covered... because you would, apparently have to knock down drywall/walls to provide the servicer access before they will even look at the affected item. They sent a far... Read More
Hi: I was a paid subscriber to American Home Shield for a year or so. Overall, the experience was terrible. They are nearly impossible to contact, except when they want to sign you up. After that, you can expect wait times of LITERALLY hours without getting an answer. An error on their part prevented me from using the website order system and I was also never able to get through on the online chat feature due to "unusually" high volume. Once I was able to get through, I found that many of the contractors they used were extremely unprofessional and unqualified. American Home Shield only uses very cheap replacement parts and components, even though they claim to use "equivalent"... Read More
I used this for a faucet that had a leak in the hose, it took 4 weeks for the company to fix it and they did not replace it with the same brand that I had but with a lower grade facet. I am not happy with service , I have tired to call the plan but have not been able to get thru their phone lines. I am sorry that I ever took this service. Linda Jennings
I've had them for 2 years now. Good service. Disappointed that they do not cover pest control like the policies I have with other companies, on my other properties. Will be switching when my contract is up.
Save your money is right. I have been paying for 2 years. My central air unit broke in the beginning of the summer. We called AHS they sent a company called Liberty Plumbing and Heating LLC out of New Jersey They came said I I needed a new coil the air broke the hottest days we have had yet. My house is for sale as well. We have called Liberty Plumbing and Heating LLC numerous times as well as AHS. The first night it broke it was 89 degrees in my house. I don’t have double hung windows to put a window unit in and as for a stand alone unit I don’t have a window to pipe it out of. AHS was going to give me $125 for an ac unit. But I can’t put one in the window. I have 8 fans going in my... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
