American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I would give ZERO stars if that were an option. This company hires the worst and cheapest subcontractors who can and do damage your home. NC Attorney General is investigating my claim! They have cost me thousands of dollars in cleanup and the mess the plumber made has caused my autoimmune illness to be exacerbated. I have been very sick for almost a year. AHS’s reply? “Turn it in on your homeowners insurance”.
I have had my contract since 2015. I submitted mt request for ice maker repair on 7/12/18. I have attempted to contact the repair contractor several time, left voice messages with no return contact. I contacted american home shield several times about my concerns. After calling and being placed on hold for up to 45 minutes on one occasion I called on 8/29/18 and spoke with supervisor Danica who informed me my service fee would be refunded however I would be required to continue the repair with this contractor. I requested to be transferred to another contractor in leu of a refund. Danica informed me I would not be able to use another contractor. I agreed to accept the refund provided the... Read More
I've had this Home Warranty company for 10 years. They have gone down hill, they are totally useless, service is a sham expenses continue to rise. We had a leak and they could not even find us a plumber we had to do it ourselves and follow their rules with the plumber present which were paying by the hour to see if they would pay for it next problem glass in the stove door broke this is covered in the warranty but because it's a safety issue and the stove still works they will not cover it. With prices rising to $900 a year I find this company a total waste of time and money.looking for a new company
I have been waiting to hear from your department that tells me what my options are on a dryer that has broken down twice in the last 1 year 2 months since August 17, 2018. Today is August 31, 2018 and I was informed by Crystal that it has not reached the right department for me to talk with anyone!!!! Really! You must be a very large organization if paperwork, which I assume is all computerized, hasn't been delivered to the right department. I have made a complaint to the BBB and I intend to go to the news media about the service you provide. I have a file that is almost 2" thick with bills on my AC/Heat units that I finally gave up on your service and purchased new units... Read More
Not good , stay away . They just cover the cheap stuff . When comes to a big repair , they find a way to not cover it . Terrible company , terrible !
American Home Shield just raised my monthly payments by $34 a month. I got no warning just a charge on my credit card for $113 a month. NO WARNING just a big price jump. I'm searching for new coverage!
The companies that they have come out are not reliable. Very disappointing!
Always takes a good 30 mins just to get anyone on the line. I canceled. Didn't even use their services. Can't be on hold that long
THE ABSOLUTE WORST!!! If there was a way to give less than zero stars I would. This company is the absolute worst. They have so many loopholes that they are almost magical. Literally any way they can get out of paying out, all while kicking your family while they are down. I chose this company in 2011 when we bought our first home. The home came complete with an aging (and unbeknownst to us leaking freon) air conditioning unit. We called AHS when we first started having issues with our unit. We live in south Texas and it was summer. The low was 100°. They told us they could not get anyone out for a week. I had animals and small children in the home. We were forced to stay on a... Read More
I have received poor service regarding the replacement of my water heater. This is not the first offense. On 8/11/18 I put in a claim because my water heater went out. AHS sent a tech on 08/14/18 Who advised that outside of the cost to buy a water heater and the labor to put it in I would have to pay them an additional $933 of which I was never provided an itemized worksheet. AHS advised that they would not cover these "modifications" and I would have to pay the $933 out of pocket. I looked over my contract several times to see where it outlines what is covered under water heater and what is not and I feel it is vague on purpose. Me paying almost $1000 for this repair defeats the purpose... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
