American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Most of the repair men are not certified. Often jobs are incomplete or less than expected. Have had to complete some services on my own.
two months and my dryer still doesn't work
no customer service
I'm still waiting on my refund. Was originally told they would debit back my credit card. After over a week of waiting, called them, then was told it would be mailed to me, but could take up to 21 days. Today is 21 days, and I still have not received a refund check. Poor customer service!
After our call to you , you eat up an appt with a repair business in turn called us and let us know when he could come. He came fixed the problem and it was done as it should have been so we were pleased
Water heater started leaking just before a trip out of town. AHS and the contractor were able to get the water heater replaced in a couple days, before i left.
We had poor service with a previous company and switched to American Home Shield. I was amazed at how terrible the service was when we requested repair of a dishwasher which would not heat. It took three different calls to finally get the problem repaired and it was nearly a month of time that the dishwasher was unusable. The technician was slow to respond, did not appear technically gifted, and American home Shield did nothing to facilitate an expeditious repair. I am not sure the service is worth it.
The worst home Warranty ever. Very rude customer service and completely cheated on the plan. Very very unhappy. Will never ever recommend this Warranty company to anyone else.
Everything about my experience with AHS was great, except for one small detail: they refused to pay for a repair that should have been covered. I purchased a new home with an AHS warranty, only to find that four electrical sockets in one of my bedrooms were not connected to a power source. I contacted AHS and they promptly sent a great electrician to diagnose the problem and fix it. But AHS then claimed that it was not covered because the problem was not a "defect" in an existing system/fixture, but rather it was something that was altogether absent (i.e., the wiring from the sockets to the power source). So because something was missing completely as opposed to being there and not... Read More
We have had our warranty for two years and now going on three! AHS has been so helpful and really makes our break downs painless! The technicians that have been sent out are so knowledgeable and are able to fix the problems mostly with one visit!
Terrible company!!! Unethical practice. Staff wants to take your business by misguiding you. BE CAREFUL!The staff offered discount when I decided not to renew contract. Immediately he offered discount of $50 per property. I renewed them. When I tried for service call, automated answering system reported me that I have a due. I called service department and customer service. It took 4 hours to get hold of a person who said the individual who renewed my contract did not convey right information. Told one thing over phone and did another on my account. This company is not trustworthy. They look for your money and when it comes for service, they send cheap inexperienced handyman to fix.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
